Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
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Souvik Bhattacharya

Souvik Bhattacharya

Preston,Lancashire

Summary

A responsible individual with a can-do attitude seeks a role supporting a busy HR management department. Plans and multitasks well to achieve accuracy, quality and time objectives. Learns quickly and takes direction well to complete tasks to instruction. Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner. Talented personnel professional delivering reliable, efficient support to busy human resources teams. Highly-motivated multitasker with excellent organisational abilities. Maintains accurate, up-to-date staff records for enhanced performance monitoring.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work history

Supervisor/Duty Manager

Barton Manor Hotel & Spa
Preston, Lancashire
10.2022 - Current
  • Supervised activities of workers and enforce safety regulations.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Worked closely with management to manage staff levels and allocate resources for production plans.
  • Maintained a team-oriented atmosphere with open communication and quick conflict resolution.
  • Led by example, embodying a positive work ethic and motivating staff for peak performance.
  • Handled guest complaints to protect brand reputation.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Directed staff schedules and rosters, optimising workforce efficiency.
  • Oversaw inventory and stock management, optimising levels for operational continuity.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Coordinated staff training sessions, enhancing team competencies and service standards.
  • Conducted staff appraisals and evaluations, fostering continuous improvement and development.

Hospitality team member

Hyatt Regency Birmingham - The Wynfrey Hotel
Alabama, Birmingham,USA
12.2019 - 01.2021
  • Created warm, friendly atmosphere through positive guest interactions.
  • Delivered first-class customer service for memorable guest experiences.
  • Served food and beverages, going the extra mile to deliver personalised customer service.
  • Handled complaints and conflict with diplomatic approach.
  • Remained flexible to change shift patterns and cover absences with minimal notice.
  • Brought positive can-do attitude and passion for customer service to solve service issues.
  • Encouraged customer feedback to deliver information to management for process improvements.
  • Coordinated induction training and onboarding procedures for seamless hiring operations.

Education

Master of Science - International Hospitality and Tourism Management

University of Central Lancashire
Preston
09.2022 - 09.2024

Bachelor of Hospitality Management - Hospitality Mangement

Suryadatta College of Management
Pune,India
05.2016 - 06.2019

Skills

  • duty Leadership
  • Attention to Detail
  • Public Relations
  • Issue resolution
  • Leadership skills
  • Bookkeeping
  • Invoicing
  • Operational support
  • Process improvements

Affiliations

  • Meditation
  • Cooking
  • Travel

References

References available upon request.

Timeline

Supervisor/Duty Manager

Barton Manor Hotel & Spa
10.2022 - Current

Master of Science - International Hospitality and Tourism Management

University of Central Lancashire
09.2022 - 09.2024

Hospitality team member

Hyatt Regency Birmingham - The Wynfrey Hotel
12.2019 - 01.2021

Bachelor of Hospitality Management - Hospitality Mangement

Suryadatta College of Management
05.2016 - 06.2019

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Souvik Bhattacharya