Sourav Krishna
London,LND
Summary
Experienced [Job title] bringing demonstrated success in developing and motivating strong restaurant teams to assist [Number] customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike. Talented kitchen leader offer over [Number] years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Hardworking Kitchen Supervisor driven to maximize guest satisfaction with exceptional food. Train, discipline and motivate team members to new levels of excellence. Proven history of innovative dishes, effective leadership and maximized productivity. Energetic kitchen professional with excellent leadership and organizational skills. Focused on increasing team productivity while meeting exacting standards for presentation and taste. Accomplished multitasker with disciplined approach. Astute supervisor dedicated to comprehensive leadership for cutting costs and maximizing quality. Great multitasker with training in [Type] management and extensive experience in food service. Committed to enhancing customer experiences while cutting overall costs. Successful at keeping kitchen operations moving quickly and accurately to produce high-quality, attractive dishes that meet guest and business demands. Knowledgeable about labor and inventory controls, recipe development and menu planning. [Title] certified. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
Doubletree By Hilton
07.2022 - Current
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Worked with qualified chef to diversify menu with new offerings.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored food inventory and supplies to prevent waste.
- Supervised food presentation and plating to enhance visual appeal.
- Monitored food preparation, production, and plating for quality control.
- Planned and executed promotions and special events in close collaboration with management.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Controlled food costs and managed inventory.
- Set and oversaw weekly and special event menu plans.
- Directed food preparation and cooking activities to meet health and safety standards.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Served consistent portions following recipes and control standards.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Maintained, documented and presented progress reports to leaders.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Supervised and motivated [Number] staff employees.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Created reports and analyzed and interpreted data.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Assumed senior management workloads in absence of general manager to maintain operations continuity.
- Greeted and assisted customers with questions, concerns and purchasing needs.
- Analyzed and reported performance data, translating findings into practical improvement actions.
- Interviewed, performed background checks, hired and trained [Number] of associates in [Year].
- Eliminated functional bottlenecks by streamlining communication channels between management and employees.
- Provided strategic allocation of resources to various departments and managers in alignment with needs.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Supported general manager in loss prevention efforts.
- Evaluated suppliers to maintain cost controls and improve operations.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Pursued every opportunity to learn about [Type] business at all levels and improve team member support.
- Worked collaboratively with [Type] departmental team and served on health and safety committee.
- Partnered with upper management in executing functional strategies and reporting capabilities.
- Functioned as point of contact for project administrators and managers focused on timely and successful completion of full lifecycles of assigned projects.
- Conducted [Number] audits annually to keep store presentable and functional.
- Prepared annual budgets with controls to prevent overages.
- Assisted senior manager with payroll, scheduling and cash deposits and receipts.
- Coordinated unloading merchandise from delivery truck.
- Researched emerging products and used researched information to update store's inventory.
- Maximized resource utilization during [Type] projects to uphold strict budget targets.
Customer Service Advisor
Transport Investigation Limited (London Underground)
12.2021 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Described product highlights and benefits to help guide purchasing decisions.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Created customer support strategies to increase customer retention.
- Managed department call volume of [Number] calls per day and coordinated department schedules to maximize coverage during peak hours.
- Resolved concerns with products or services to help with retention and drive sales.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coordinated paperwork and payments for new orders and replacement parts to obtain speedy service for each customer.
- Addressed complex issues by scheduling repair appointments.
- Reached out to customers to offer assistance with account and service issues, as well as propose new [Product or service] choices.
- Recommended and upsold new products, resulting in [Number]% increase in revenue.
- Maintained [Number] minute call time by using strong listening, consultative and problem-solving abilities and using scripted sequences to address all concerns.
- Helped [Number]+ [Type] customers per day in high-volume [Type] setting and exceeded [Number]% quality target on consistent basis.
- Negotiated with [Number] vendors to achieve optimal pricing, saving $[Amount].
- Reconciled cost of orders [Number]% by selling loyalty clubs, offering promotions and correcting issues.
Banquet Bartender
Taj St James' Court
09.2021 - 12.2021
- Responded to guest questions and requests with friendly and knowledgeable service.
- Set up glassware, liquor, and other necessary supplies for special events.
- Checked ID cards and verified bar guests were of legal age.
- Prepared for events by setting up bar, stocking supplies and arranging tables.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Recommended appropriate wines for individual tastes and food selections.
- Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.
- Closed out cash register and prepared cashier report at close of business.
- Set and reset tables to support serving staff.
- Poured and prepared mixed drinks for over [Number] customers daily.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Prepared garnishes by evenly slicing and pitting fruits.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Helped management plan and serve bar menu exceeding customer expectations.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Built relationships with vendors to manage orders and negotiate costs.
- Completed requisitions to maintain required stock par levels.
Education
Bachelor of Science - International Business
University of Greenwich
London09.2023
Bachelor of Arts - Business Administration
SRM Institute of Science And Technology
Chennai, Tamilnadu, India05.2021
Skills
- Portion Sizes
- Chef Consultations
- Guest Relations Management
- Banquet Coordination
- Beverage Preparation
- Food and Beverage Orders
- Safe Food Handling Practices
- Greeting and Seating Guests
- Hiring and Terminations
- Knowledge of Candidates
- Standard Operating Procedures Proficient
- Brand Loyalty
- Preventive Maintenance
- Patron Experiences
- Promotions and Specials
- Cost Efficiency
- Weekly Menu Preparation
- Equipment Preparation
- Food Spoilage Prevention
- Food Safety and Quality
- Guest Satisfaction
- Closing Procedures
- Booking Procedures
- Task Delegation
- Equipment Purchasing
- Disciplinary Write-Ups
- Theft Procedures Establishment
- New Products Evaluation
- Production Reporting
- Food Portion Specification
- Cash Register Counting
- Orientation and Onboarding
- Waste Procedures Establishment
- Production and Time Sequencing
- Work Station Assignments
- Reservation Coordination
- Kitchen Staff Supervision
- Personnel Data Reporting
- Cash Receipt Balancing
- Service Training
- Master Menu Analysis
- Work Procedures Evaluation
- Payment Acceptance
- Organize Supplies
- Timesheet Organization
- Departmental Strategies Development
- Dining Area Cleaning Supervision
- Nutritional Assessment
- Deposit Preparation
- Service Quality Standards Evaluation
- Food Assembly Supervision
- Maintain Records
- Workforce Now
- Work Schedule Creation
- Serving Arrangements Collaborations
- Data Entry Software
- Special Menu Planning
- Food Delivery Oversight
- Operational Problems Analysis
- Operational Reporting
- Train Employees
- Supplies Forecasting
- Coordinate Schedules
- Portion control
Websites
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Collaborated with team of [Number] in the development of [Project name].
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of expertise] License - [Timeframe]
- [Area of certification] Training - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
- Licensed [Job Title] - [Timeframe]
Languages
Malayalam
Native language
English
Advanced
C1
Timeline
Food and Beverage Supervisor
Doubletree By Hilton
07.2022 - Current
Customer Service Advisor
Transport Investigation Limited (London Underground)
12.2021 - 06.2022
Banquet Bartender
Taj St James' Court
09.2021 - 12.2021
Bachelor of Science - International Business
University of Greenwich
Bachelor of Arts - Business Administration
SRM Institute of Science And Technology
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