Tarun Tirunagari
Hatfield,Hertfordshire
Summary
Detail-oriented with extensive experience of about 9+ years in guest services and proactive professional with expertise in hotel management of about 5+ years of experience, administrative operations, and customer service excellence. Demonstrates strong organisational skills, time management, and problem- solving abilities to ensure seamless operations and guest satisfaction. Proficient in Opera PMS, Micros systems, with a proven ability to multitask effectively while maintaining attention to detail. Adept at fostering positive interpersonal relationships through exceptional communication skills and a positive attitude. Committed to delivering outstanding service and contributing to operational success within the hospitality industry.
Overview
1
1
Certificate
2020
2020
years of post-secondary education
10
10
years of professional experience
Work history
NIGHT MANAGER
COURTHOUSE HOTEL (5*star hotel)
https://shoreditch.courthouse-hotel.com/, LONDON,UK
2025.08 - Current
- Leading and supervising night staff, ensuring duties are completed to high standard.
- Managing room assignments, key cards, and guest registration on average 80 check-ins.
- Providing training and guidance to night staff, and ensure follow hotel policies and procedures.
- Ensuring seamless billing and checkout for departing guests on average 60 check-outs.
- Handling guest complaints and concerns, resolving issues promptly and professionally during night time.
- Conducting regular checks to monitor safety and security of hotel premises.
- Monitoring security systems and responding to alarms or incidents.
- Supervising and assisting with night audit procedures.
- Ensuring strict adherence to hotel policies for cash, credit, and banking procedures.
DUTY MANAGER
THE LALIT LONDON HOTEL (5*star hotel)
https://thelalit.co.uk, LONDON,UK
2024.01 - 2025.08
- Managed front office operations, ensuring professional and welcoming environment.
- Greeted guests promptly, fostering friendly atmosphere and facilitating smooth check-in processes of 40 to 50 check-ins in shift.
- Maintained room availability charts to prevent overbooking incidents.
- Handled telephone inquiries of at least 20 calls in shift professionally, providing accurate information about hotel services.
- Ensured efficient check-out procedures by settling bills and confirming future bookings as needed.
- Managed OTA platform Extranets, addressing messages, requests, and inquiries from Booking.com, Expedia, Agoda.com Etc.
- Resolved customer complaints swiftly, enhancing overall 100% satisfaction levels.
- Recommending hotel services to up-sell dining, bar and spa experiences to guests.
- Handling Night shift operations and Running night audit using property management system (PMS) software or manual methods.
- Performing security rounds throughout hotel premises on daily basis in timely manner.
RESERVATIONS AGENT
TWO SEASONS HOTEL & APARTMENTS (4*star hotel)
https://www.2seasonshotels.com/, DUBAI,UAE
2022.01 - 2023.11
- Receives, processes and confirm guest room reservations made by clients on phone or by E-mail as per hotel standard.
- Managed over 50 calls in day
- Inputting reservations (FIT,STATIC,DYNAMIC) into OPERA system on average of 40 bookings in day, ensuring all details are accurate and complete in line with agreed departmental standard.
- Attends to enquiries, Complaints, and Request regarding reservations.
- Putting traces into reservations that requires follow-up.
- Liaising with Sales in acquiring Corporate bookings and achieve Quarterly Revenue targets.
- Working Accurately accordingly to reservation procedures, resulting in excellent inventory management and Minimal No-Shows & Denials.
- Sending No-Show report and Rate Variance report to Finance and Front Office department on daily basis.
- Sending Pick-up report with help of Day statistics and Forecast report to Revenue Manager on daily basis.
SENIOR EXECUTIVE - OPERATIONS
INTEGRATED COURIERS & LOGISTICS
https://iclexpress.in/, HYDERABAD,INDIA
2021.05 - 2021.10
- Interpretation of X-ray images.
- Recognition of Explosives, Dangerous goods and Articles which are prohibited to carry by air by screening each and every shipment & aware of handling procedures.
- Carrying out physical search of Courier bags with aid of Security and Screening equipment to ensure no prohibited and/or Dangerous articles to be shipped.
- Following Standard operating procedures (SOP's) in forwarding shipments given by service providers.
SECURITY EXECUTIVE
GO AIRLINES PVT LTD
https://www.gofirstcirp.com/, HYDERABAD,INDIA
2018.01 - 2021.05
- Safeguarding Crew, Ground personnel, Passengers, Civil Aviation against Unlawful acts of interference.
- Performing Security activities by using Security Equipment's like X-ray , DFMD, HHMD, ETD, EVD to prevent Unlawful acts of interference.
- Coordinates with Government Authorities such as Customs or BCAS in efficient and effective manner to ensure smooth movement of all cargo, courier and mail.
- Report suspicious persons or activities immediately to Security Operations Manager.
- Report any non-compliance issues.
- Handles and loads all special cargo (Dangerous Goods, Live Animals, Valuable Goods, etc..) in line with IATA Manuals.
- Security of Baggage Area's, Cargo shipments & Catering Shipments.
EXECUTIVE
SEVEN HILLS PVT LTD
https://www.gmrgroup.com/, HYDERABAD,INDIA
2017.02 - 2018.01
- Respond to queries, complaints and claims in efficient and timely manner in order to restore passenger confidence.
- Responsible for Efficient handling of all routine / Minor customer complaints / Enquires (both on phone and in person).
INTERN TRAINEE
GMR PVT LTD
https://www.gmrgroup.com/, HYDERABAD,INDIA
2016.11 - 2017.02
- Providing assistance to passengers on arrival and departure, ensuring high quality and professional passenger service is maintained at all times.
- Supported management tasks to streamline daily operations.
Education
BACHELOR OF BUSINESS ADMINISTRATION - BBA
Intellectual Institute of Management & Technology
India 2016.12 - 2019.08
DIPLOMA IN PROFESSIONAL IN AIRPORT MANAGEMENT & CUSTOMER CARE - Diploma
Aptech Aviation Institute
India 2016.08 - 2017.09
HIGH SCHOOL INTERMEDIATE - MPC
Resonance Junior College
IndiaSkills
- Customer service excellence
- Interpersonal communication
- Attention to detail
- Multi-tasking skills
- Problem solving
- Time management
- Positive attitude
- Organizational skills
- Administrative expertise
- Computer proficiency
- Opera PMS and Micros systems
- Front office operations
- Telephone etiquette
- Revenue generation
Certification
- 1-Day First Aid at work certification, Siren Health Safety, UK
- Sustainability Tourism Course, Dubai Way, UAE.
- Hospitality Management Course from Lobster Ink, Dubai Way, UAE.
- Aviation Security Awareness, Go Airlines Pvt Ltd, India.
- Dangerous Goods & Regulations, Go Airlines Pvt Ltd, India.
- Emergency Response Plan, Go Airlines Pvt Ltd, India.
Languages
English
Proficient (C2)
Hindi
Proficient (C2)
Telugu
Proficient (C2)
Timeline
NIGHT MANAGER
COURTHOUSE HOTEL (5*star hotel)
2025.08 - Current
DUTY MANAGER
THE LALIT LONDON HOTEL (5*star hotel)
2024.01 - 2025.08
RESERVATIONS AGENT
TWO SEASONS HOTEL & APARTMENTS (4*star hotel)
2022.01 - 2023.11
SENIOR EXECUTIVE - OPERATIONS
INTEGRATED COURIERS & LOGISTICS
2021.05 - 2021.10
SECURITY EXECUTIVE
GO AIRLINES PVT LTD
2018.01 - 2021.05
EXECUTIVE
SEVEN HILLS PVT LTD
2017.02 - 2018.01
BACHELOR OF BUSINESS ADMINISTRATION - BBA
Intellectual Institute of Management & Technology
2016.12 - 2019.08
INTERN TRAINEE
GMR PVT LTD
2016.11 - 2017.02
DIPLOMA IN PROFESSIONAL IN AIRPORT MANAGEMENT & CUSTOMER CARE - Diploma
Aptech Aviation Institute
2016.08 - 2017.09
HIGH SCHOOL INTERMEDIATE - MPC
Resonance Junior College
Accomplishments
- Employee of the month winner in the Front of house department, The Lalit London Hotel, U.K
- Star Colleague of the month Winner Award, 04/01/22, Two Seasons Hotel Dubai, UAE.