Soundarya Arpula
Hatfield,United Kingdom
Summary
Accomplished Groups Reservation Agent with extensive experience in hospitality and customer service, currently at Millennium Gloucester Hotel, London. Demonstrates exceptional skills in Opera & Delphi software, ensuring seamless group bookings and efficient dispute resolution. Proven track record as a Senior Security Executive at Go First Airlines, adept in safeguarding operations and coordinating with government authorities. Strong communication and organisational skills, coupled with a proactive attitude, enhance team leadership capabilities. Career goal: to leverage expertise in customer service to drive operational excellence in the hospitality industry.
Overview
9
9
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
GROUPS RESERVATION AGENT
Millennium Gloucester Hotel
London, United Kingdom
10.2024 - Current
- First point of contact with clients, travel agents or other third-party partners ensuring that any disputes are resolved in an efficient and professional manner.
- Responds promptly with reservations, updates and amends bookings through Opera & Del-phi software ensuring that all bookings are accurately entered into the system.
- Responds positively to all sales enquiries via E-mail or phone and is able to convert enquiries into future bookings.
- Creating blocks for all group bookings.
- Inputting traces into the opera PMS to ensure no details or payments are missing.
- Coordinating group bookings, liaising with various departments to facilitate seamless experiences.
- Streamlining communication channels between departments to ensure smooth operation of group events.
- Handling all aspects of billing for groups, from initial deposit to final payment, ensuring accuracy and ensuring monthly revenue targets.
RECEPTIONIST
Millennium Gloucester Hotel
London, United Kingdom
05.2024 - 10.2024
- Welcoming guests and checking their details against their bookings.
- Providing an efficient and friendly check-in and check-outs.
- Handling switch board and assisting guest queries either on phone or emails.
- Performing all relevant departments regarding special guest requests.
- Performing check-in and out of groups and Aircrews as well as the preparation of wake up calls for switchboard.
- Performing clearing of the departure list and checking any discrepancies with Housekeeping.
- Assisting the Groups Co-ordinator/Supervisor with the keys for groups and
Aircrews.
TRADING ASSISTANT
Sainsbury's
St Albans, U.K
09.2023 - 05.2024
- Sorting and replenishing stock, as well as code checking across our produce, fresh foods and dry goods and unloading deliveries
- Assisting customers by providing product information and directing them to the appropriate aisle
- Assisting customer's at the check-out point
- Approving the customer's age policy when purchasing medicines and alcohol
- Operating tills at sales points, recording and receiving payment for goods being purchased
- Picking up the Online deliveries within the time limit
SENIOR SECURITY EXECUTIVE
Go First Airlines Pvt Ltd
Hyderabad, India
09.2016 - 01.2022
- Safeguarding Crew, Ground personnel, Passengers, Civil Aviation against the Unlawful acts of interference
- Performing Security activities by using Security Equipment's like X-ray, DFMD, HHMD, ETD, EVD to prevent Unlawful acts of interference
- Coordinating with Government Authorities such as Customs or BCAS in an efficient and effective manner to ensure smooth movement of all cargo, courier and mail
- Report suspicious persons or activities immediately to the Security Operations Manager
- Handles and loads all special Cargo (Dangerous goods, Live animals, Valuable goods, etc..) in line with IATA manuals
- Security of Baggage's, Cargo shipments & Catering Shipments
- To control and prevent unauthorized access at Security Access/Control Posts by means of Verify boarding cards of intending passengers at Control Points and Refuse entry to unauthorized persons and take action where necessary
Education
INTERNATIONAL BUSINESS MANAGEMENT - M.Sc
University of Hertfordshire
Hertfordshire, United Kingdom03.2025
BACHELOR'S OF ARTS -
Osmania University
Hyderabad, India11.2018
PROFESSIONAL IN AIRPORT MANAGEMENT & CUSTOMER CARE -
Aptech Aviation Institute
Hyderabad, India12.2015
HIGH SCHOOL -
Sri Gayathri Junior College
Hyderabad, India06.2014
Skills
- Team Leading Skills
- Opera & Delphi software skills
- Multi Tasking
- Customer Service Skills
- Proactivity & Positive Attitude
- Time Management
- Grooming Standards
- Communication Skills
- Employee Engagement
- Microsoft Office
- Organisation skills
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Certification
- Academic English for Business Communications
- Aviation Security Awareness - Refresher
- Dangerous Goods & Regulations (DGR) - Refresher
- Airside Safety Certificate
- Emergency Response Plan (ERP)
- X-ray Screener certification
Languages
English
Proficient
C2
Hindi
Proficient
C2
Telugu
Proficient
C2
Timeline
GROUPS RESERVATION AGENT
Millennium Gloucester Hotel
10.2024 - Current
RECEPTIONIST
Millennium Gloucester Hotel
05.2024 - 10.2024
TRADING ASSISTANT
Sainsbury's
09.2023 - 05.2024
SENIOR SECURITY EXECUTIVE
Go First Airlines Pvt Ltd
09.2016 - 01.2022
INTERNATIONAL BUSINESS MANAGEMENT - M.Sc
University of Hertfordshire
BACHELOR'S OF ARTS -
Osmania University
PROFESSIONAL IN AIRPORT MANAGEMENT & CUSTOMER CARE -
Aptech Aviation Institute
HIGH SCHOOL -
Sri Gayathri Junior College
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