Soumya Mahesh
Croydon
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work history
Assistant Manager Intern
McDonald's
, London
02.2023 - 08.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Crew Trainer
McDonald's
, London
08.2022 - 02.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Sales Manager
Sumis Textiles
India
08.2021 - 01.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Education
Master of Science - Management
Coventry University, London
United Kingdom 05.2022 -
Bachelor of Science - Industrial Chemistry
TK Madhava Memorial College
India /2017 - /2020
Grade 12 - Science
SN Trust Higher Secondary School
India /2015 - /2017
Skills
- Administrative Tasks
- Marketing Management
- Analytical Skills
- Interpersonal Communication Skills
- Strategic Decision-Making
Languages
English
Advanced
Timeline
Assistant Manager Intern
McDonald's
02.2023 - 08.2023
Crew Trainer
McDonald's
08.2022 - 02.2023
Master of Science - Management
Coventry University, London
05.2022 -
Sales Manager
Sumis Textiles
08.2021 - 01.2022
Bachelor of Science - Industrial Chemistry
TK Madhava Memorial College
/2017 - /2020
Grade 12 - Science
SN Trust Higher Secondary School
/2015 - /2017
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