Summary
Overview
Work History
Education
Skills
Personal Information
Certification
References
Timeline
Generic
Soumya Lahiri

Soumya Lahiri

London,United Kingdom

Summary

Passionate about Salesforce-driven solutions, seeking opportunities that allow me to leverage my technical and functional expertise in Salesforce product strategy, business analysis, and solution architecture. Open to roles that keep me engaged with Salesforce technologies, enabling innovation and process optimization.

Results-driven Salesforce Product Analyst & Functional Lead with 9+ years of IT experience, specializing in Salesforce solutions, business analysis, and product strategy. Proven expertise in gathering and translating business requirements into scalable Salesforce Service Cloud, Veeva Vault, and integration solutions. Experienced in Agile methodologies, stakeholder management, and driving data-driven insights to optimize product performance.

Overview

9
9
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification

Work History

Senior Salesforce Product Analyst | Functional-Technical Lead

Cognizant Worldwide Limited
11.2015 - 03.2025
  • Led multiple Salesforce & Veeva Vault projects for global clients in Life Sciences, Healthcare, and Regulatory domains
  • Delivered end-to-end Salesforce solutions, integrating multiple third-party tools like SAP, Genesys, and InContact
  • Specialized in Salesforce Service Cloud, Lightning Migration, Einstein Analytics, and CTI integration
  • Managed teams of 30+ members, driving Agile project execution and product innovation

Key Client Projects:

Financial Cloud Authority (FCA) – Regulatory

  • Led Salesforce security integration with Cloudflare & Datadog
  • Worked as Product Analyst gathering business requirements in Salesforce Experience Cloud

GSK – Pharma (Life Sciences)

  • Served as Business Analyst & Scrum Master, leading Service Cloud implementations and SAP integrations
  • Managed Lightning migration from Classic console

Servier – Pharma

  • Led multi-country Salesforce & Veeva CRM deployment in 70+ markets
  • Provided CLM solutions for managing regulated medical documents

Novartis- Life sciences

  • Prepared ER model for the project and collaborated with business group to solve production issues

Education

B.Tech - Information Technology

West Bengal University of Technology
Kolkata

Skills

  • Salesforce: Service Cloud
  • Salesforce: Health Cloud
  • Salesforce: Experience Cloud
  • Salesforce: Lightning Aura
  • Salesforce: Apex
  • Salesforce: Visualforce
  • Veeva CRM and Promomats Vault
  • Programming: JavaScript
  • Programming: LWC, Apex
  • Tools: GitHub
  • Tools: Jenkins
  • Tools: JIRA
  • Tools: Workbench
  • Methodologies: Agile (Scrum)
  • Methodologies: DevOps
  • Methodologies: CI/CD

Personal Information

Visa status: Skilled Worker Visa

Certification

Salesforce certified App builder

Salesforce certified Platfrom Developer 1

Salesforce certified Administrator

Salesforce certified Service cloud consultant

Salesforce certified AI Associate


References

References available upon request.

Timeline

Senior Salesforce Product Analyst | Functional-Technical Lead

Cognizant Worldwide Limited
11.2015 - 03.2025

B.Tech - Information Technology

West Bengal University of Technology

Similar Profiles

CREATE PROFILE
Soumya Lahiri