Summary
Work history
Education
Skills
Timeline

Soumya Francy

Edison,United States

Summary

Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations. Friendly and driven professional with strong communication and problem-solving skills, combined with solid background in client interaction and conflict resolution. Demonstrates proficiency in managing inquiries and providing solutions through active listening and empathy. Ready to contribute to enhancing customer satisfaction and support in [Desired Position] role.

Work history

Customer Service Representative

UAE Exchange Centre LLC
Manam, Bahrain
09 2008 - 11 2011
  • Streamlined processes through efficient record keeping.
  • Facilitated customer loyalty programmes to enhance customer retention.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Ensured smooth running of operations with timely preparation of reports.

Education

Bcom - Computer Application

St Theresa’s college
01/2002 - 04/2006

Skills

  • Cash handling
  • Cash report creation
  • Cash drawer management
  • Loss prevention
  • Exchanges
  • Security monitoring

Timeline

Customer Service Representative - UAE Exchange Centre LLC
09 2008 - 11 2011
St Theresa’s college - Bcom, Computer Application
01/2002 - 04/2006
Soumya Francy