Soukaina El Mountassir
London
Summary
Business professional with keen eye for administrative excellence, customer service and retail. Proven track record in managing administrative duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving. Experienced with team work but can also excel independently. Driven by passion and professional growth, committed to delivering impactful work while supporting colleagues and clients alike
Overview
7
7
years of professional experience
1
1
Certification
Work History
Admin/Receptionist
Women & Health
10.2023 - 09.2025
- Answer and screen calls, forwarding them to appropriate staff members.
- Welcome clients and escort them to designated areas.
- Manage bookings and schedule client appointments.
- Coordinated communication between patients and healthcare providers, enhancing service delivery.
- Managed front desk operations, ensuring efficient patient flow and appointment scheduling.
Sales Advisor
Yves Rocher
04.2022 - 09.2023
- Help customers to find products and give advice on skincare/beauty items.
- Help them to test skincare or try make ups.
- Give information about product benefits, suggest suitable items based on skin type and preferences.
Refugee Community Advocate (Volunteer)
Paiwand
10.2020 - 08.2022
- Delivered high-quality advocacy services and conducted comprehensive client assessments.
- Researched case studies under the guidance of the Advocacy Manager.
- Assisted clients in securing appropriate legal representation.
- Referred clients to suitable services and organisations, with follow-ups.
- Conducted partnership and network research, identifying funding opportunities.
Executive Sales Assistant
Selby's
11.2019 - 04.2022
- Promoted sales and displayed special offers to maximise revenue.
- Maintained stock accuracy and prepared sales forecasts.
- Managed financial transactions and payments.
- Delivered excellent customer service, addressing queries and resolving complaints.
Country Researcher (Volunteer)
Humanists International
07.2021 - 09.2021
- Contributed to the Freedom of Thought Report 2020, focusing on Egypt.
- Conducted interviews and researched human rights issues during the pandemic.
- Highlighted cases of discrimination and studied legal frameworks in Egypt.
- Translated Arabic sources into English.
Linguistic and Cultural Mediator
Euro Street Translation Services
01.2019 - 07.2019
- Interpreted between Arabic, Italian, and English.
- Assisted foreign patients in accessing healthcare services.
- Facilitated communication during interviews and consultations.
- Provided cultural awareness training for colleagues.
Education
MSc - Economic and Political Institutions of North Africa and the Middle East
Ca Foscari University
Venice, Italy06.2016
Erasmus Program - International Studies and Human Rights
SOAS University of London
London, UK06.2015
Bachelor's Degree - Languages of North Africa and the Middle East
Ca Foscari University
Venice, Italy06.2012
Skills
- Microsoft Office Suite (PowerPoint, Excel, Word, Database)
- Advocacy & Case Management
- Communication & Interpersonal Skills
- Translation & Interpretation
- Problem-Solving
- Research & Analysis
- Customer Service & Client Relations
- Project Planning & Organisation
- Data entry
- Telephone skills
Certification
- European Computer Driving License (E.C.D.L)
- Proficient in PowerPoint, Excel, Word, and Database.
Additional Information
Certificate in Principles of Customer Service, Gender studies.
Languages
English
Native or Bilingual
Arabic
Full Professional
Italian
Native or Bilingual
French
Professional Working
German
Professional Working
References
Available upon request.
Interests
- Passionate about helping people
- Languages and cultures
- Music
- Art
- Human rights
Timeline
Admin/Receptionist
Women & Health
10.2023 - 09.2025
Sales Advisor
Yves Rocher
04.2022 - 09.2023
Country Researcher (Volunteer)
Humanists International
07.2021 - 09.2021
Refugee Community Advocate (Volunteer)
Paiwand
10.2020 - 08.2022
Executive Sales Assistant
Selby's
11.2019 - 04.2022
Linguistic and Cultural Mediator
Euro Street Translation Services
01.2019 - 07.2019
Erasmus Program - International Studies and Human Rights
SOAS University of London
Bachelor's Degree - Languages of North Africa and the Middle East
Ca Foscari University
MSc - Economic and Political Institutions of North Africa and the Middle East
Ca Foscari University