SOUHILA BETCH
Wembley
Summary
Customer-focused Hostess with extensive experience in luxury hotel dining and fast-paced restaurant environments. Delivered exceptional guest experiences through effective seating management, reservation coordination, and floor organisation during peak periods. Seeking a Part-Time Hostess role in London with full-time availability during holiday periods.
Overview
3
3
Languages
2
2
years of professional experience
Work History
Waitress
Bayroot Restaurant – London uK
, London
01.2026 - 07.2026
- Welcomed guests warmly at the door and guided them to their tables, keeping a calm and friendly attitude even during very busy, high-pressure shifts.
- Took table bookings in person and over the phone, organizing reservations carefully to keep service smooth during busy hours.
- Managed table turnover and seating quickly under pressure to reduce waiting times for arriving customers.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
Restaurant Hostess
Sofitel Algiers Hamma Garden
Algiers, Algeria
06.2024 - 09.2025
- Greeted guests immediately when they arrived, checked their names on the list, and walked them to their tables while making them feel welcome.
- Took menu orders from customers while recommending tasty food options and cocktails.
- Helped increase restaurant sales by suggesting extra items like appetizers and special drink promotions.
- Ensured guests enjoyed their visit by chatting politely, answering questions, and noticing what they needed before they asked.
- Tended personally to VIP guests by handling their special requests quickly and with great care.
- Worked closely with floor staff and restaurant management to make sure every shift ran smoothly and provided excellent service.
Education
Master of Science - Project management , Finance and risk
City, University of London
London10-2027
Skills
- Reservation management
- Table allocation
- Seating arrangements
- VIP services
- Customer inquiries
- Conflict resolution
Languages
Arabic
First Language
English
Upper Intermediate
B2
French
Advanced
C1
Timeline
Waitress
Bayroot Restaurant – London uK
01.2026 - 07.2026
Restaurant Hostess
Sofitel Algiers Hamma Garden
06.2024 - 09.2025
Master of Science - Project management , Finance and risk
City, University of London