Souhaib Mohammed Benkada
Greenford,City of London
Summary
Detail-oriented professional specializing in web development, social media marketing, and sales assistance. Proficient in JavaScript, HTML, Python, and Microsoft Office 365, with a strong foundation in agile scrum methodologies and version control using Git & GitHub. Proven ability to enhance project efficiency through effective communication and leadership skills. Reliable and punctual, seeking to apply technical expertise in innovative settings.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Front Desk Officer
Internet Cafe
Oran
2023.03 - 2024.08
- Efficiently managed over 50 customer calls daily, resolving inquiries across phone, email, and in-person.
- Maintained professional and approachable demeanour while addressing customer issues.
- Achieved 10% increase in sales through effective customer engagement strategies.
Part time Manager
Pizza Shop
2022.12 - 2023.02
- Managed scheduling, inventory control, and customer service to maintain high standards.
- Resolved customer complaints and conflicts effectively, maintaining customer satisfaction.
Organizing Volunteer
Algeria Innovation Forum
2022.07 - 2022.10
- Organised and managed various events to enhance participant engagement.
- Supported students in resolving technical issues effectively.
- Cultivated strong teamwork and communication skills through collaborative activities.
Education
Master of Science - Digital Economy
Oran Graduate School of Economics
Algeria 2020.09 - 2023.07
MSc - Software Engineering
Regent College London
London 2024.09 - 2025.09
Skills
Web development
- Presentation design
- Email communication
- Sales support
- Social media strategy
- Decision making
- Communication skills
- Multi-tasking abilities
- Leadership qualities
- Integrated development environments (IDEs)
- Version control systems
- Punctuality and reliability
- Microsoft Office Suite
- Agile methodologies
- Programming languages: JavaScript, HTML, Python
Certification
Certificate in pharmacy salesman from Broston Private School Training Oran.
Language
Arabic (Native)
Native
French (B1 Level)
Advanced
English (B2 Level)
Advanced
References
- BOURI, NASSIMA, Associate Professor, nassimabouri@rocketmail.com, Higher School of Economics Oran University, Algeria, Department of Industry Digitalization, Digital marketing, and Social Network
- Liaqat, Ali, Associate Professor, liaqat22@gmail.com, +447863600020, Regent College London, Department of Software engineering at Regent College London
Timeline
MSc - Software Engineering
Regent College London
2024.09 - 2025.09
Front Desk Officer
Internet Cafe
2023.03 - 2024.08
Part time Manager
Pizza Shop
2022.12 - 2023.02
Organizing Volunteer
Algeria Innovation Forum
2022.07 - 2022.10
Master of Science - Digital Economy
Oran Graduate School of Economics
2020.09 - 2023.07