Sorina Rotaru
Houghton Regis,Herefordshire
Summary
Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organisational and time management abilities.
Hardworking Personal Shopper familiar with picking, packing and pick-up procedures. Results-driven and detail-oriented with an efficient approach. Eager to apply 6 years' experience in the field to a challenging role with room for advancement.
Effective at choosing items to fulfil customer orders. Excellent sales, service and communication skills. Focused on building customer loyalty with relationship-oriented approach.
Service-oriented personal shopper with background in shops and helping customers. Expertise in checkouts, payment processing and order bagging. Hardworking and organised with good conversational and time management abilities.
Dynamic seller focused on delivering highest standards customer service. Thinks critically with can-do attitude for successful retail operations.
Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work history
Personal shopper
Tesco Extra
Dunstable, Central Bedfordshire
12.2017 - Current
- Followed company standards and paid careful attention to customer requests.
- Adhered to company policies and specific customer instructions.
- Picked items for customer orders with focus on piece quality.
- Worked quickly to pack orders and minimise product damage or shifting.
- Provided guidance and advise in choosing ideal products to meet needs of customer.
- Identified products that suited customers' style and professional requirements.
- Tracked substitutions and informed customers of changes.
- Maintained positive customer feedback rating throughout year.
- Recommended alternatives for outdated, expired and out of sock products.
- Informed customers about new products and brands to complement shopping needs.
Administrative assistant
SC Total Service SRL
Suceava, Romania
08.2004 - 12.2007
- Coordinated and facilitated company social outings and lunches, showing up to event venues in advance to make preparations.
- Received, sorted and distributed incoming mail.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Acted as main contact for internal and external clients.
- Prepared, reviewed and submitted team expense reports.
- Typed and proofread documents produced by other staff members.
- Arranged supplies, documents and spaces for meetings.
- Photocopied and printed presentations and reports for meetings.
- Scheduled meetings, conferences and appointments.
- Drafted contracts and purchase orders for team.
- Drafted documents and reports for management review.
- Assisted managers in compiling and organising materials for meetings.
- Called maintenance team to perform repairs and inspections on office equipment.
Administrative assistant
SC Bauplast SRL
Suceava, Romania
09.2003 - 08.2004
- Received, sorted and distributed incoming mail.
- Ordered office supplies and researched new deals and suppliers.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Called maintenance team to perform repairs and inspections on office equipment.
- Took detailed minutes at meetings following instructions from senior team members.
- Typed and proofread documents produced by other staff members.
- Arranged supplies, documents and spaces for meetings.
- Organised master calendar of appointments, operational targets and projects.
- Photocopied and printed presentations and reports for meetings.
- Acted as main contact for internal and external clients.
- Drafted contracts and purchase orders for team.
Education
GCSEs - Food industry
High school
Suceava, Romania 09/1998 - 06/2022
Diploma of Higher Education - Human Resource Management
University of Bedfordshire
Luton 06/2022 -
Skills
- Customer relations
- Online ordering familiarity
- Product substitution
- Product knowledge
- Sales proficiency
Timeline
Personal shopper
Tesco Extra
12.2017 - Current
Administrative assistant
SC Total Service SRL
08.2004 - 12.2007
Administrative assistant
SC Bauplast SRL
09.2003 - 08.2004
GCSEs - Food industry
High school
09/1998 - 06/2022
Diploma of Higher Education - Human Resource Management
University of Bedfordshire
06/2022 -