SORINA - CRISTINA ENEA

Managed administrative/customer service duties, including operational data gathering, submissions, and payment processing. Prepared orders for dispatch.

• Collaborated with team members to deliver exceptional customer service.

• Perform book servicing and labelling, applying spine labels, barcodes, and RFID tags.
• Fit protective plastic covers onto hardback and paperback books for protection.
• Sorted physical and digital information and sent to correct locations or personnel.

• Maintain food safety, hygiene, and product quality standards on production line.
• Supported management supervision for line process and enrolling process operations.
• Maintained a clean and organised work area, facilitating easier access to products and improving workflow.
• Kept warehouse and work areas clean, tidy and hazard-free to maintain safe working environment.
• Built and maintained strong working relationships with colleagues, helping each other to resolve issues.
• Weighed and labelled completed orders accurately for correct shipping.
• Followed health and safety protocols diligently, reducing the risk of accidents in the warehouse environment.
• Conducted regular stock checks, updating inventory records to reflect current stock levels accurately.
• Provided training and guidance to new staff, sharing knowledge and best practices to uphold team performance standards.
• Followed health and safety guidelines to minimise risks and ensure a safe working environment.
• Packed and labelled products securely for dispatch, adhering to strict packaging guidelines and standards.
• Checked product quality frequently, reporting problems to the supervisor.
• Checked all items for damage or faults before packing to minimise customer returns.
• Labelled and packed hundreds items daily while ensuring maximum accuracy.

• Cleaned guest rooms and changed linen to high standards.
• Changed bed linen, towels, and guest amenities, replenishing supplies as necessary for optimal comfort.
• Vacuumed, dusted and polished furniture in common areas, including corridors and lift entrances.
• Maintained high standards of cleanliness and hygiene in guest rooms, adhering to hotel policies.
• Managed linen trolley, keeping it neat and organised.
• Kept beds clean and refreshed by changing bed linen and fluffing pillows after use.
• Handled lost and found items according to hotel policy, safeguarding guest property.
• Reported any damages or maintenance issues in guest rooms to the maintenance team immediately.
• Worked efficiently under tight schedules to prepare rooms for new guests timely.
• Replaced items such as soap, shower wash, shampoo, tea and coffee after customer use.
• Responded to guest requests and inquiries courteously, enhancing their stay experience.
• Maintained high standards of cleanliness and hygiene in guest rooms, following strict protocols.
• Demonstrated time management skills by prioritising tasks based on occupancy levels.
• Followed cleaning checklists to match quality specifications for each space.
• Replenished guest rooms with necessary supplies including water glasses, toiletries and paper products.
• Kept furniture and other objects looking pristine by conducting dusting and polishing tasks after use.
• Maintained security, ensuring each guest room was locked after performing housekeeping services.
• Collaborated with the housekeeping team to share best practices and improve efficiency.
• Reported breakages and damages for prompt item replacement.
• Conducted deep cleaning of rooms between guests to maintain a pristine environment.
• Inspected rooms post-cleaning to guarantee they met the hotel's rigorous standards.
• Collaborated effectively with the housekeeping team to ensure timely completion of tasks.
• Checked room equipment and devices for faults and reported technical and maintenance issues to supervisors for repair.
• Followed health and safety guidelines meticulously to minimise risks in the workplace.
• Cleared public areas of obstructions to reduce accident risks.
• Used specific cleaning products in each guest room as per company procedures.
• Managed inventory of cleaning supplies and linens, reporting shortages to supervisor promptly.
• Disinfected bathroom and kitchen spaces for impeccable sanitation standards.
• Wore protective equipment and observed health and safety regulations for handling cleaning chemicals and disposing of waste.
• Upheld health and safety standards when handling and using chemicals.
• Kept inventory of cleaning supplies and reordered stock before depletion.
• Sorted rubbish and recycling for appropriate waste disposal.
• Replenished room supplies such as toiletries, linens, and minibar items promptly.
• Adapted cleaning techniques for different room types and guest preferences.
• Quality assessed furniture and other objects before cleaning to identify breakages requiring repair.
• Collected debris and emptied rubbish bins, disposing of waste through established disposal processes.
• Sanitised fixtures and fittings to maintain excellent hygiene.
• Engaged in continuous improvement initiatives to enhance housekeeping operations and guest satisfaction.
• Replaced soiled items during guest stay to uphold company standards.
• Adapted cleaning techniques to cater to specific room types and guest needs.
• Kept kitchens sanitary and hygienic by deep cleaning floors, worktops and preparation tables.
• Discarded waste and sorted into correct disposal systems, keeping in line with company policy.
• Adhered to health and safety guidelines to prevent accidents and injuries.
• Polished glass and mirrors in private and public spaces.
• Utilised environmentally friendly cleaning agents and methods to support sustainability efforts.
• Emptied waste and rubbish into correct disposal systems, following company regulations.
• Replenished stationery and sundries for well-stocked hotel rooms.
• Coordinated with front desk staff to update on room status for check-ins and check-outs.
• Conducted thorough inspections of rooms post-cleaning to guarantee guest satisfaction.
• Documented maintenance issues encountered during cleaning, facilitating swift repairs.
• Logged, reported and turned in lost and found items, facilitating owner identification and item return.
• Shampooed furniture upholstery to maintain cleanliness and condition.
• Stocked and maintained work trolleys and cupboards with required supplies for daily shifts.
• Utilised specialised cleaning equipment and materials to remove tough stains and dirt.
• Utilised environmentally friendly cleaning agents and methods to promote sustainability.
• Stored and controlled access to potentially harmful materials and chemicals and verified proper labelling of hazardous items.
• Conveyed organisation culture and standards by observing dress codes, code of conduct and helping improve guests' experience.
• Used various techniques with soap and water for deep-clean upholstery fabric.
• Disinfected and polished kitchen and bathroom fixtures and appliances, removing contamination and dirt.