Sorcha McNamara
Pershore
Summary
Experienced in overseeing multi-site operations with focus on streamlining processes and enhancing productivity. Skilled in optimising resources and leading cross-functional teams to drive operational excellence. Committed to implementing strategic initiatives that improve efficiency and deliver measurable business outcomes.
Overview
10
10
years of professional experience
Work history
Group Operations Manager
South West Truck & Van
Avonmouth, Swindon and Gloucester
01.2019 - Current
- Compile regular reports on workshop performance, highlighting trends and areas for improvement.
- Analyse data to support strategic planning for individual locations and overall business objectives.
- Ensure seamless daily workshop operations, prioritising efficiency and customer satisfaction.
- Update training materials and records to comply with regulatory and company standards.
- Oversee operations of any workshop during absence of Workshop Manager or Depot Manager.
- Develop and implement standardised processes across all three locations to enhance consistency.
- Conduct risk assessments for improved safety measures.
- Improve compliance with health and safety guidelines through regular audits.
Group Aftersales Administrator
Gulliver's Truck Hire
Bristol
07.2016 - 12.2018
- Streamlined office operations by implementing efficient administrative procedures.
- Organised important company meetings, leading to improved communication across departments.
- Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
- Enhanced team productivity for better project completion rates through effective schedule management.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Liaised with customers to resolve enquiries, booking requests and billing questions.
- Drafted periodic reports to inform upper management on KPIs and operational issues.
Warehouse Administrator
DHL
Bristol
07.2015 - 07.2016
- Managed daily administrative tasks to maintain smooth warehouse functioning.
- Liaised with customers regarding delivery schedules, leading to high customer satisfaction rates.
- Handled shipping documentation, providing accurate record keeping.
- Processed orders swiftly; minimised dispatch times significantly.
- Performed quality checks on incoming goods, maintained high standards across all products.
- Updated the Warehouse Management System regularly; ensured data accuracy at all times.
Education
IOSH - Managing Safely Certificate
Institution of Occupational Safety and Health
04.2001 -
HGV CAT C+E Class 1 Licence -
WTTL
GCSEs - Maths, English and Science
Pershore High School
Skills
- Team building leadership
- KPI monitoring
- Staff development
- Knowledge of ISO standards
- Customer relationship management
- Crisis handling
- Multitask prioritisation
- Cost-Effective purchasing
- Process Improvement
Timeline
Group Operations Manager
South West Truck & Van
01.2019 - Current
Group Aftersales Administrator
Gulliver's Truck Hire
07.2016 - 12.2018
Warehouse Administrator
DHL
07.2015 - 07.2016
IOSH - Managing Safely Certificate
Institution of Occupational Safety and Health
04.2001 -
HGV CAT C+E Class 1 Licence -
WTTL
GCSEs - Maths, English and Science
Pershore High School
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