Soraya Albuquerque Barreto
Liverpool,Merseyside
Summary
Dedicated professional with expertise in hotel procedures and bringing expertise in budget administration, inventory controls and schedule management. Demonstrates a professional and positive attitude, excelling in training and development to enhance team performance. Committed to fostering an environment of continuous improvement and guest satisfaction.
Overview
8
8
years of professional experience
Work History
Compliance Handler
Bond Turner
Liverpool, Merseyside
08.2024 - 04.2025
- Communicated with clients to obtain their financial documentation as quickly as possible.
- Recorded and uploading financial documentation onto case management system.
- Completed compliance packs in accordance with strict guidelines to every pack be in excellent order.
- Completed set tasks daily and ensuring all future tasks are logged and completed.
Housekeeping
Everbright Hotels
Llandudno, Conwy
03.2024 - 08.2024
- Cleaned rooms.
- Stripped beds and remade with fresh linens.
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
- Carried out deep cleans as necessary resulting in immaculate living space for clients' enjoyment.
- Ensured client satisfaction by providing high-quality cleaning services at all times.
- Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
- Inspect rooms to ensure meet hotel cleanliness standards, checking for any deficiencies or maintenance issues to report to management.
Deputy Head Housekeeper
The Post House
Llandudno, UK
05.2023 - 01.2024
- Assisted Head Housekeeper supervising and coordinating activities of housekeeping staff, including room attendants, housekeeping aides, and laundry personnel.
- Cleaned rooms.
- Addressed any cleanliness issues or maintenance concerns promptly, taking corrective actions to maintain high level of cleanliness and guest satisfaction.
- Monitored condition and functionality of cleaning equipment and supplies, ensuring that are properly maintained and replaced as needed.
- Inspected rooms to ensure meet hotel cleanliness standards, checking for any deficiencies or maintenance issues to report to management.
- Monitored and replenished in-room supplies such as toiletries, towels, linens, and stationery.
- Collaborated closely with front desk staff for seamless coordination on room availability and readiness.
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
Financial Advisor
Meio Biotico Consulting
Florianopolis, Brazil
06.2022 - 06.2023
- Developed organization's financial planning processes, including budgeting, forecasting and strategic financial planning.
- Prepared annual operating budgets and long-term financial plans aligned with organizational goals and objectives.
- Identified areas for cost reduction, process improvement and efficiency gains through financial analysis and performance evaluation.
- Managed cash flow, liquidity and working capital to support daily operations and strategic initiatives.
- Prepared comprehensive financial reports for improved decision making.
- Developed cash flow strategies based on timely analyses and tax-efficient focus.
Adm Manager
Neogrid Software / Smarket Solutions
Florianopolis, Brazil
07.2017 - 02.2022
- Led and managed administrative staff to maintain smooth daily operations.
- Boosted department efficiency by streamlining operational processes.
- Administered payroll, reducing discrepancies and errors during process.
- Organised onboarding procedures providing positive start for new hires.
- Oversaw recruitment processes to attract high-quality candidates.
- Managed internal communications effectively maintaining transparency across teams.
- Developed departmental budget plans, ensuring cost-effectiveness in operations.
- Established clear budgets and cost controls strategies to meet objectives.
- Organised company documents for improved accessibility and compliance.
- Ensured data protection compliance with meticulous record keeping.
- Developed organisational policies for administrative oversight and internal controls.
Education
Post graduate - Administration
FAE Business School
BrazilGraduate - Visual Arts, with emphasis in Computer Graphics
Tuiuti University
BrazilSkills
- Hotel procedures familiarity
- Motivational people management
- Professional and positive attitude
- Training and Development
- Customer satisfaction tracking
- Laundry operations
- Task prioritisation
Languages
English
Advanced
Portuguese
Proficient (C2)
Affiliations
- Travel
- Pets
- Entrepreneurship
- Technology
- Cultural Activities
Timeline
Compliance Handler
Bond Turner
08.2024 - 04.2025
Housekeeping
Everbright Hotels
03.2024 - 08.2024
Deputy Head Housekeeper
The Post House
05.2023 - 01.2024
Financial Advisor
Meio Biotico Consulting
06.2022 - 06.2023
Adm Manager
Neogrid Software / Smarket Solutions
07.2017 - 02.2022
Post graduate - Administration
FAE Business School
Graduate - Visual Arts, with emphasis in Computer Graphics
Tuiuti University
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