Soraya Ghamsari
Summary
Dedicated professional with over eight years of experience in customer service, retail, and hospitality. Friendly and approachable with natural ability to connect with customers and provide exceptional service. Proven ability to deliver excellent customer service while maintaining attention to detail and composure under pressure. Skilled in graphic design, utilizing Photoshop and InDesign for logo and website creation, alongside video editing for social media. Strong team player with a commitment to continuous improvement and embracing new challenges.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Admin ( Remote based )
Silver Instillations LTD
2024.09 - 2026.02
- Handling incoming calls, emails, responding to enquiries about services provided.
- Building relationships with clients and ensuring they receive the best service.
- Scheduling appointments, keeping track of them on weekly basis.
- Maintaining client records, ensuring confidentiality.
- Addressing any inquires, complaints and always finding solution to any problems.
- Maintaining client records and keeping them up to date.
- Ensuring files and database is secure, organised and easily accessible.
- Processing payments from suppliers, clients and managing billing information.
Customer Advisor
Vodafone
Sutton / Clapham
2023.07 - 2024.09
- Greeting customers in a professional, friendly manner.
- Processing customers contracts and upselling the range of appliances and services on offer.
- Working as part of a team to achieve sales targets.
- Working to the company's strict policies and procedures including GDPR.
- Inspecting and organising weekly deliveries in a productive and timely manner.
- Arranging store displays for sales and promotions throughout the year.
- Training and mentoring new staff members with sales processes and contracts procedures.
- Always aiming to turn a negative into a positive, addressing problems as they arise.
- Making customers feel at ease whilst guiding them through the company contract process.
- Going beyond to ensure customers receive the best possible service and are satisfied with their purchases.
Assistant manager
The Body Shop
Sutton
2022.08 - 2023.06
- Handle multiple demanding tasks whilst managing the store.
- Managing rotas and holidays.
- Handling administrative tasks such as contacting suppliers, ordering materials, documentation etc.
- Responsible for managing a team by guiding them, setting them comprehensive tasks and objectives.
- Training new staff by educating them on our products, services and the background of the company.
- Going above and beyond for my customers, always making sure they're happy and satisfied with the service.
- Handling customer calls, complaints, or queries as efficiently as possible, using excellent communication skills and product knowledge.
- Arranging displays for event changes and maintaining an organised and tidy shop floor.
- Unpacking and organising deliveries weekly in a productive and timely manner.
Customer Advisor
Flannels Group Limited
Sutton
2021.09 - 2022.02
- Arranging clothing displays and maintaining an organised and tidy shop floor.
- Processing online orders, serving customers at the till, processing cash and card transactions, answering any queries and providing exceptional customer service.
- Unpacking deliveries, stock take, and tagging of clothes.
- Promoting and meeting brand specific sale targets whilst delivering an outstanding shopping experience for customers.
- Helping customers with putting together outfits for unique events and accessorising them too, including suggested alternatives when their preferred items are unavailable.
Brand Representative / Sales Associate
Hollister & CO
Kingston upon Thames
2019.03 - 2021.05
- Working as part of a team and driving sales whilst delivering an outstanding shopping experience for customers.
- Assistant merchandiser, supporting the management team.
- Unpacking deliveries, organising the stock and packaging orders.
- In-depth knowledge of all products, fashion trends and promotional clothing lines, to meet all customer needs and tailor accordingly as needed.
- Making customers feel welcome and at ease ,whilst shopping in our store, sharing knowledge and advice on Hollister products.
- Always turning a negative into a positive and fixing any problems that occur in any way I can.
- Maintaining and arranging clothing displays, whilst keeping the shop floor tidy and organised.
- Serving customers at the till, processing cash and card transactions, answering any queries, providing exceptional customer service.
Education
BTEC Level3 - Graphic Design Merit
Kingston College
Kingston upon Thames 2017.09 - 2020.08
Key Skills
- Retail, sales & hospitality experience
- Management experience
- Social Media Management
- Customer service & engagement
- Excellent communication skills
- Professional telephone manner
- Proactive and organised
- Good time management
- Multi-tasking
- Strong Team player
- Positive attitude & interpersonal skills
- Attention to detail
- Determined & Flexible
Timeline
Admin ( Remote based )
Silver Instillations LTD
2024.09 - 2026.02
Customer Advisor
Vodafone
2023.07 - 2024.09
Assistant manager
The Body Shop
2022.08 - 2023.06
Customer Advisor
Flannels Group Limited
2021.09 - 2022.02
Brand Representative / Sales Associate
Hollister & CO
2019.03 - 2021.05
BTEC Level3 - Graphic Design Merit
Kingston College
2017.09 - 2020.08