SORAYA ALVES DAVID
Uxbridge,United Kingdom
Summary
Highly skilled professional with strong analytical and data evaluation skills, proficient in office software including Microsoft Office and Excel. Demonstrates exceptional communication and interpersonal abilities, coupled with a proven track record in customer service, problem-solving, and leadership. Adept at multitasking, time management, and critical thinking, ensuring efficiency and accuracy in all tasks. Committed to fostering teamwork and collaboration while maintaining flexibility and attention to detail. Friendly professional with focus on customer service and administrative support. Enhances visitor experiences and ensures smooth front desk operations through exceptional communication skills and multitasking abilities. Creates welcoming environment by efficiently managing tasks and addressing enquiries promptly.
Overview
3
3
years of professional experience
Work history
Banquet Reception Assistant
Art’otel
London
2024.09 - 2024.09
- Managed front desk duties, ensuring smooth operations.
- Provided exceptional customer service to visitors.
- Streamlined office procedures, improving overall efficiency.
- Greeted guests at banqueting events, providing a warm welcome.
- Facilitated guest check-in by verifying names and distributing materials.
- Assisted with event setup and breakdown, ensuring proper arrangement of tables and decorations.
- Coordinated with catering staff to serve food and beverages efficiently.
- Addressed guest inquiries and resolved issues promptly to enhance the experience.
- Collaborated with team members to ensure smooth event execution.
- Supported event promotion by informing guests about upcoming events and services.
Waiter | Catering Support
Royal Garden Hotel
High Street Kensington
2021.09 - 2024.06
- Supported the catering team in the preparation and execution of various events, ensuring all guest requirements were met.
- Assisted managers and supervisors in organizing staff schedules and coordinating event logistics.
- Maintained a clean and organized work environment, prepared dining areas, and ensured all necessary materials were available for each event.
- Received positive feedback from guests for attentive service and responsiveness to needs.
Waiter | Catering Support
JW Marriott Grosvenor House London
Pak Lane
2021.09 - 2024.06
- Supported the catering team in the preparation and execution of various events, ensuring all guest requirements were met.
- Assisted managers and supervisors in organizing staff schedules and coordinating event logistics.
- Maintained a clean and organized work environment, prepared dining areas, and ensured all necessary materials were available for each event.
- Received positive feedback from guests for attentive service and responsiveness to needs.
Production & Packing Assistant
Temporary / Agency work – via IndeedFlex
Precision Printing Co. Limited (Precision Proco Group) , London
2022.01 - 2023.01
- Cut and finished printed materials such as invitations and cards
- Operated mug printing processes, including printing and handling finished products
- Carefully packed printed mugs into protective boxes to prevent damage
- Printed, checked, and applied shipping labels with high attention to detail
- Sorted and separated packed orders according to the assigned delivery company
- Prepared orders for dispatch, including Royal Mail and other couriers
- Worked efficiently in a fast-paced production and factory environment
- Followed health and safety procedures at all times
- Supported daily production targets and deadlines
Administrative Assistant
Uxbridge College
Uxbridge
2023.01 - 2023.01
- Reviewed and organized student applications from previous and current years, maintaining accurate records in individual portfolios.
- Gathered and organized relevant data, including past and current student application results, exam performance records, and an inventory of resources for the academic year.
- Assisted current students by providing necessary materials and uniforms required for their apprenticeships, ensuring all requirements were fulfilled.
- Compiled lists of necessary items for college procurement, facilitating the adequate support of students in their chosen apprenticeship programs.
- Collaborated with faculty and staff to streamline administrative processes and enhance the student experience.
- Managed the disposal of outdated records, ensuring compliance with data retention policies and protection student confidentiality.
- Employed spreadsheet software (Excel) for data compilation and analysis, creating tables and graphs to visualize information on resource needs, student performance, and competency gaps.
- Applied formulas to calculate examination performance trends, identifying areas of struggle for students.
- Implemented checklists to track materials purchased and distributed, ensuring accountability.
- Created a database of student applications and outcomes for cross-referencing performance against resources provided, facilitating detailed assessments of resource allocation strategies.
- Discovered a correlation between insufficient resources and student struggles in apprenticeships, leading to a recommendation for a more holistic approach to resource allocation.
- Developed a streamlined list of essential items for procurement and identified students needing exam retakes, enhancing overall success rates and improving future resource allocation efficiency.
Education
OCR Technical Diploma - Business Administration
Uxbridge College
2021.09 - 6 2022
Access to Higher Education Diploma - Business
Uxbridge College
2022.09 - 6 2023
Accounting & Finance -
Richmond American University in London
2023.09 - 9 2026
Skills
- Strong analytical and data evaluation skills
- Proficient in office software (eg, Microsoft Office, Excel)
- Strong Communication and Interpersonal skills
- Ability to Work Effectively
- Ability to Multi-Task
- Friendly
- Patience and Problem-Solving
- Strong Customer service
- Empathy
- Efficiency
- Flexibility
- Accuracy
- Leadership
- Time Management
- Creativity
- Organisation
- Critical Thinking
- Attention to detail
- Teamwork
- Collaboration
LANGUAGES
Portuguese - Native
English - Upper intermediate
Timeline
Banquet Reception Assistant
Art’otel
2024.09 - 2024.09
Accounting & Finance -
Richmond American University in London
2023.09 - 9 2026
Administrative Assistant
Uxbridge College
2023.01 - 2023.01
Access to Higher Education Diploma - Business
Uxbridge College
2022.09 - 6 2023
Production & Packing Assistant
Temporary / Agency work – via IndeedFlex
2022.01 - 2023.01
Waiter | Catering Support
Royal Garden Hotel
2021.09 - 2024.06
Waiter | Catering Support
JW Marriott Grosvenor House London
2021.09 - 2024.06
OCR Technical Diploma - Business Administration
Uxbridge College
2021.09 - 6 2022