Sophy Coelho
Sydney
Summary
A motivated and personable hospitality professional with experience in both assistant management and hotel food and beverage operations. Proven ability to lead teams, create efficient staff rotas, oversee opening and closing procedures, manage cash reconciliation, and deliver exceptional customer service in fast-paced environments. Reliable, adaptable, and eager to bring a proactive approach and strong work ethic to a new hospitality role. Having recently spent five months travelling across Asia, I am now eager to return to the hospitality industry and bring my skills and experience to a new role.
Overview
1
1
Certification
5
5
years of professional experience
Work history
Restaurant Server & Cocktail Bartender
The Devonshire Arms Hotel and Spa
Skipton, North Yorkshire
06.2025 - 02.2026
-Worked on multiple different services such as; Breakfast, Afternoon tea, cocktail lounge bar and Dinner service
-Worked a variety of events such as; Weddings, private dinners and Celebrations of life
Assistant manager
Quinta Bar and Grill
Ilkley, Bradford
09.2020 - 06.2025
- Responsible for managing rotas, stock control and ordering, organising front of house staff, and coordinating with the kitchen to ensure smooth and efficient service
Barrista and Waitress
Mondo Cafe
Otley, Leeds
09.2023 - 08.2024
Education
Bachelor of Arts with Honours - Criminology
Liverpool John Moores University
Liverpool 09/2023 - 05/2025
Skills
- Created and managed efficient staff rotas that balanced operational requirements with employee availability and preferences
- Provided excellent customer service, leading to repeat business and customer loyalty
- Maintained smooth-running business operations by delegating priorities to staff abilities
- Managed opening and closing procedures, ensuring the restaurant was fully prepared for service and securely locked at the end of each day
- Stock control and inventory management
Worked efficiently under pressure, serving large volumes of customers during busy periods while maintaining speed and accuracy
- Friendly, approachable, and enthusiastic team player with excellent communication skills and a passion for delivering outstanding customer service
- Seating arrangement understanding
- Hot beverage making, including knowledge of how to use a coffee machine
- cocktail-making experience
Accomplishments
- Completed RSA NSW - 14th July 2026
- Driving license
- Health and Safety training
- Food Safety & Hygiene
- Fire Safety Training
- Basic First Aid training with the white cross
Languages
English
Fluent
Certification
Completed RSA NSW - 14th July 2026
Basic First Aid Training - by White Cross
Driving Licence - DVLA 2021
References
References available upon request.
Timeline
Restaurant Server & Cocktail Bartender
The Devonshire Arms Hotel and Spa
06.2025 - 02.2026
Barrista and Waitress
Mondo Cafe
09.2023 - 08.2024
Assistant manager
Quinta Bar and Grill
09.2020 - 06.2025
Bachelor of Arts with Honours - Criminology
Liverpool John Moores University
09/2023 - 05/2025