Summary
Overview
Work history
Education
Skills
Timeline
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Sophiya McCourt-Farooq

Manchester,England

Summary

I am a experienced professional with a strong background in customer service, retail, and hospitality. Demonstrates proficiency in sales persuasion, handling point-of-sale systems, and cash handling. Confident at multitasking efficiency and updating levels of stock, and maintaining store cleanliness. Skilled in inventory tracking software navigation and anticipating customer needs. Committed to providing exceptional service with a keen awareness of food allergens and hospitality etiquette. Career goal: to leverage extensive skills in a dynamic retail environment to enhance customer satisfaction and operational efficiency.

Overview

10
10
years of professional experience

Work history

Digital marketing

Brainy play
manchester, england
12.2023 - Current
  • Employed strategic digital marketing tactics to increase online sales.
  • Kept up to date with digital marketing trends and developments to help optimise content strategy.
  • Developed, implemented and monitored digital marketing campaigns including research, advertising and public relations efforts to ensure adequate growth and expected results.
  • Applied digital marketing tactics to drive business growth and awareness.
  • Implemented digital marketing strategy for emails, Instagram and Facebook campaigns.

Bartender

JD Weatherspoons The Unicorn
Manchester, england
11.2022 - 03.2023
  • Maintained a clean and organised bar, enhancing customer satisfaction.
  • Provided excellent service to customers, resulting in repeat business.
  • Demonstrated knowledge of drink recipes for improved customer experience.
  • Recommended drinks to customers, increasing overall sales.
  • Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
  • Resolved customer complaints promptly to maintain good relationships.
  • Created an inviting atmosphere through friendly interaction with customers.
  • Checked identification of customers to ensure legal drinking age compliance.
  • Adapted quickly to different situations maintaining efficiency even under pressure.
  • Handled cash transactions securely minimising risk of theft or fraud.
  • Completed end-of-day cleanup to reset bar for next day.

Sales assistant

tessuti trafford centre
manchester, England
03.2022 - 11.2022
  • Assisted customers with product selection for optimal satisfaction.
  • Conducted daily inventory checks to manage stock levels accurately.
  • Collaborated effectively with team members to meet sales targets.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.

Waitress

Copperfield Coffee Shop
Manchester
03.2015 - 06.2016
  • Managed table settings for optimal dining experience.
  • Ensured cleanliness of restaurant area with regular sweeping and wiping.
  • Delivered excellent customer service through friendly and polite interaction.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Remained calm under pressure, ensuring better performance during peak hours.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Delivered exceptional service to customers for their enjoyment and comfort.

Education

GCSEs -

St Bedes College
Manchester
09/2015 - 07/2020

btec criminology - criminology

Xaverian College
09/2020 - 07/2022

Skills

  • Sales persuasion
  • Handling point-of-sale systems
  • Multitasking efficiency
  • Cash handling
  • Restocking servers station
  • Customer Service
  • Order processing
  • Interpersonal relationship
  • Food allergen awareness
  • Hospitality etiquette
  • Order taking
  • Money handling proficiency
  • Fashion trends awareness
  • Retail industry understanding
  • Store cleanliness maintenance
  • Inventory tracking software navigation
  • Point of sale operation
  • Customer needs anticipation
  • Complaint resolution
  • Cash register operation

Timeline

Digital marketing

Brainy play
12.2023 - Current

Bartender

JD Weatherspoons The Unicorn
11.2022 - 03.2023

Sales assistant

tessuti trafford centre
03.2022 - 11.2022

Waitress

Copperfield Coffee Shop
03.2015 - 06.2016

GCSEs -

St Bedes College
09/2015 - 07/2020

btec criminology - criminology

Xaverian College
09/2020 - 07/2022

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