Summary
Overview
Work history
Education
Skills
Languages
Timeline
Hi, I’m

Sophie Grace Hood

Plymouth,Devon
Sophie Grace Hood

Summary

I am an outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Detail-orientated perfectionist, taking upmost pride in all my work, hardworking, always going above and beyond, organised and driven. I am able to work in either fast or slow paced environments, however have a passion for fast paced environments as I can use all my skills quickly, accurately, efficiently and excel in doing so. Skilled at making excellent coffee and retaining core menus along with creating aesthetically pleasing product displays and cake displays. Exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. I'm able to learn on the job and retain things quickly and efficiently. This along with my passion, drive, fast paced thinking and great working ethnic is what got me promoted in just under 4 months working for the Company. My attention to details makes me able to keep all front of house and back of house areas to cleanliness standards needed. Im a naturally very sociable person, always eager and willing to make new friends. I care very much about my appearance and working standards.I am also studying to go into the healthcare field in hopes of eother becoming a Nurse or Do for once I have the qualifications for University as I have a passion for caring for people. I truly believe I was born to care for others which makes me so motivatated to get the 9 A**s i was predicted.

Overview

1
year of professional experience
1
year of post-secondary education

Work history

Agency
Plymouth, Devon

Wedding Steward
2023 - Current (2 education.years_Label & 7 education.months_Label)

Costa Coffee
Saltash, Cornwall

Barista Supervisor
09.2022 - Current

Job overview

  • Managed inventory and stock control by rotation, stock count and fridge checks.
  • Sold extra products through great upwelling skills.
  • Maintained cleanliness of front-of-house areas in line with EHO standards through rigorous visual inspections.
  • Opened and closed store, completing clean down procedures , setting the store up perfectly for the next day and setting up and balancing till.
  • Received and placed Fresh, Bunzl and Core orders, upon receiving completing checks to keep in line with The Food Safety Act, packing them away with neatly and organised along with in stock rotation.
  • Can deploy a team strategically to optimise standards, productivity, workflow, safety and sales.
  • The quick use of logging maintenance issues to reduce the impact and any inconvenience caused.
  • Exhibited brand standards in up too if not all daily customer interactions by employing a welcoming face and attitude , always being willing to go over and beyond for a customers needs and greeting all customers with a smile and a farewell!
  • Trained new team members with positive reinforcement and respectful, motivational coaching.
  • Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
  • Maintained and operated espresso machines, blenders and commercial coffee brewers.
  • Produced high-volume coffee orders quickly and accurately using good time management, multitasking and by thinking ahead, meeting customer demand.
  • Built and nurtured customer loyalty by remembering personal preferences.
  • Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
  • Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service with use of deployment tools.
  • Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
  • Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced drive thru settings.
  • Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
  • Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
  • Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment. Making sure on every shift I am always thinking ahead so nothing is missed and gives me extra time on closes to deep clean.
  • Updated job knowledge by reading coffee trade publications and participating in educational opportunities.
  • Dealing with unpredicted situations being able to resolve them quickly.
  • Undertaken audits and checks as required by the store manager when needed.
  • Personal Allergen training up to date
  • Have launched campaigns for example Summer Campaign in a line with all marketing POS and Planograms, briefing the term on these prior to launch.
  • Keeping up to date with all business communications via emails and handover books
  • Can deal with customer complaints with upmost confidence, always staying professional and making sure there is always a happy end result staying inline with company procedures.
  • Can effectively and accurately ensure the quality of espresso through the grind and doze check

Education

Plymstock School
Plymouth

GCSEs from Maths

Ontrack
Plymouth

A-Levels from Healthcare
09.2022 - Current

Skills

  • Customer service
  • Inventory control
  • Recipe and presentation standards
  • Espresso machine maintenance
  • Latte art
  • Opening and closing a store
  • Food preparation and safety
  • Food Hygiene
  • Beverage preparation
  • Speedy and efficient
  • Point of sale knowledge
  • New staff training
  • Highly organised
  • Safe food handling practices
  • Strong communication
  • Grinder calibration
  • Professional demeanour
  • POS systems
  • Menu memorisation
  • Performance improvement
  • Inventory temperature control
  • Active listening
  • Sales expertise/ Up-selling
  • Quick learner
  • First In, First Out stock rotation
  • Communicating over phone/emails/in person when needed
  • Dealing with Complaints
  • Dealing with Allergens
  • Dealing with inspections and checks such as Costa Checks
  • Cash Handling
  • Time Management
  • Problem Solving
  • Leadership and organising a team
  • Food Safety Level 12
  • Safe and Legal modules 1,2,3,4
  • Safe and Legal - Foreign Bodies

Languages

English
Native

Timeline

Wedding Steward

Agency
2023 - Current (2 education.years_Label & 7 education.months_Label)

Ontrack

A-Levels from Healthcare
09.2022 - Current

Barista Supervisor

Costa Coffee
09.2022 - Current

Plymstock School

GCSEs from Maths

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