Sophie Woodcock

• Developed strong communication skills when interacting with patients and healthcare staff
• Assisted in providing a supportive and professional experience for patients attending imaging examinations
• Worked effectively within multidisciplinary healthcare teams in busy clinical environments

Reception Shadowing – X-Ray Department

• Completed a day of shadowing a receptionist in a hospital radiology department to gain an understanding of front-desk responsibilities
• Observed how patients are welcomed, booked in and directed to the appropriate waiting room
• Gained insight into how reception staff manage patient enquiries, telephone calls and appointment systems
• Developed an understanding of the importance of professionalism, organisation and patient confidentiality within a healthcare reception role

• Delivered high quality customer service to a wide range of customers from children to elderly individuals
• Carried out foot measurements to help customers select correctly fitting footwear
• Provided personalised assistance and product advice to ensure customers had a positive shopping experience
• Answered telephone calls, responding to both customer and other store enquiries
• Operated the till system and processed cash and card payments accurately
• Kept the shop floor tidy and organised stock rooms
• Supported the training of new staff members
• Worked effectively within a team to maintain smooth store operations during busy periods

• Welcomed clients and created a friendly and professional first impression
• Answered telephone calls and assisted with appointment bookings and enquiries
• Maintained a clean and organised reception and waiting area
• Communicated with clients to ensure they felt comfortable and well looked after
• Supported staff with general tasks to help the salon run efficiently