SOPHIE WILSON
Pwllheli,Gwynedd
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Hotel receptionist
Portmeirion Ltd
Penrhyndeudraeth, Gwynedd
2023.06 - Current
- Increased efficiency by swiftly resolving any complaints or issues.
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
- Provided hotel information for improved guest experience.
- Maintained clean and organised reception area, creating a welcoming atmosphere.
- Responded promptly to customer queries, ensuring an enjoyable stay.
- Maintained updated records of visitors' logs daily, ensuring accuracy in data entry..
- Handled various administrative duties like filing paperwork or updating databases diligently.
- Ensured timely communication with clients via email correspondence.
Kitchen assistant
Flipside Bakery & Pizzeria
Pwllheli, Gwynedd
2020.10 - 2021.08
- Minimised discrepancies in stock count by performing regular audits of store shelves.
- Adhered to budget constraints whilst ordering supplies.
- Managed cash transactions, ensuring efficient customer service.
- Answered phone calls politely, directed them appropriately for effective communication.
Food and beverage assistant
Gimblet Rock Holiday Park
Pwllheli, Gwynedd
2018.07 - 2020.09
- Assisted in inventory management for efficient stock control.
- Prioritised tasks during peak hours to ensure smooth operations.
- Provided detailed menu information to customers, facilitating informed choice making.
- Identified potential shortages ahead of time through careful monitoring of stock levels and trends.
- Collaborated effectively with team members to streamline stocktaking processes.
- Optimised storage space utilisation by implementing efficient organisation strategies.
- Managed phone calls, resulting in effective communication flow within the company.
- Ensured smooth operations with timely ordering and replacement of supplies.
Education
Bachelor of Science - Forensic Psychology
The Open University
2020.10 - 2024.07
Certificate of Higher Education - Environmental Science
The Open University
2019.10 - 2020.07
A-Levels - Geography
Coleg Meirion Dwyfor Pwllheli
A-Levels - Law
Coleg Meirion Dwyfor Pwllheli
A-Levels - Welsh Baccalaureate
Coleg Meirion Dwyfor Pwllheli
GCSEs - Mathematics
Ysgol Botwnnog
PwllheliGCSEs - Welsh
Ysgol Botwnnog
PwllheliGCSEs - English
Ysgol Botwnnog
PwllheliGCSEs - Sports Education
Ysgol Botwnnog
PwllheliSkills
- Customer service commitment
- Computer proficiency
- Communication skills
- Teamwork
- Independent work
Timeline
Hotel receptionist
Portmeirion Ltd
2023.06 - Current
Kitchen assistant
Flipside Bakery & Pizzeria
2020.10 - 2021.08
Bachelor of Science - Forensic Psychology
The Open University
2020.10 - 2024.07
Certificate of Higher Education - Environmental Science
The Open University
2019.10 - 2020.07
Food and beverage assistant
Gimblet Rock Holiday Park
2018.07 - 2020.09
A-Levels - Geography
Coleg Meirion Dwyfor Pwllheli
A-Levels - Law
Coleg Meirion Dwyfor Pwllheli
A-Levels - Welsh Baccalaureate
Coleg Meirion Dwyfor Pwllheli
GCSEs - Mathematics
Ysgol Botwnnog
GCSEs - Welsh
Ysgol Botwnnog
GCSEs - English
Ysgol Botwnnog
GCSEs - Sports Education
Ysgol Botwnnog