Sophie Wilkinson
Receptionist
Highcliffe,HAM
Summary
Dedicated receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
1
1
Language
Work History
Receptionist
Christchurch Harbour Hotel and Spa
03.2024 - Current
- Managed front desk operations by greeting guests, checking in and out efficiently, and handling inquiries to ensure a welcoming atmosphere.
- Coordinated reservations through the hotel's booking system, maximizing occupancy rates while maintaining high guest satisfaction.
- Assisted guests with requests, providing information about hotel services and local attractions to enhance their overall experience.
- Processed payments and maintained accurate cash handling procedures to ensure financial integrity during daily transactions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
Waitress
Christchurch Harbour Hotel and Spa
10.2018 - 03.2024
- Provided exceptional customer service by promptly taking orders and ensuring timely delivery of food and beverages.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Assisted in training new staff on restaurant procedures, menu items, and customer interaction standards.
- Resolved customer complaints effectively by listening attentively and providing appropriate solutions, fostering positive relationships with patrons.
Education
Distinction - Health And Social Care
Brockenhurst College
Brockenhurst 04.2001 -
GCSE - Mathematics
Highcliffe Secondary School
Mudeford 04.2001 -
GCSE - Science
Highcliffe Secondary School
Mudeford 04.2001 -
GCSE - English Language
Highcliffe Secondary School
Mudeford 04.2001 -
GCSE - IT
Highcliffe Secondary School
Mudeford 04.2001 -
Skills
Data entry
Timeline
Receptionist
Christchurch Harbour Hotel and Spa
03.2024 - Current
Waitress
Christchurch Harbour Hotel and Spa
10.2018 - 03.2024
Distinction - Health And Social Care
Brockenhurst College
04.2001 -
GCSE - Mathematics
Highcliffe Secondary School
04.2001 -
GCSE - Science
Highcliffe Secondary School
04.2001 -
GCSE - English Language
Highcliffe Secondary School
04.2001 -
GCSE - IT
Highcliffe Secondary School
04.2001 -
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