Enjoy spending quality time with family and friends, which reflects my strong interpersonal skills Passionate about personal development through self-help books and documentaries Love engaging in creative and playful activities with my daughter, which strengthen my patience and communication skills
Sophie West
Teaching Assistant
Taplow
Summary
Dedicated professional seeking part-time customer-focused role outside of school setting. Strong interpersonal skills and commitment to exceptional service. Reputation for trustworthiness, punctuality, and strong work ethic. Eager for new challenges and personal development.
Overview
18
18
years of professional experience
2010
2010
years of post-secondary education
2
2
Certifications
Work History
Teaching Assistant
Eton Dorney School
09.2024 - Current
- Maintained student safety inside and outside classrooms, in line with school safeguarding policies.
- Supervised children during classroom activities and play, helping maintain safety and proactively addressing behavioural problems.
- Provided one-to-one support to pupils requiring additional help, enhancing their learning outcomes.
- Organised and cleaned classroom spaces and materials to help teachers prepare for lessons.
- Assisted teachers with marking assignments and reporting feedback to students and parents.
- Offered emotional support and guidance to pupils, fostering resilience and well-being.
- Coordinated with teachers to identify pupils’ areas of difficulty, facilitating targeted interventions.
- Created lesson plans tailored to meet the learning objectives and individual needs of students.
- Conducted interactive and engaging lessons to enhance student understanding and participation.
- Provided information for confidential records of all behaviour reports and related communications to support future reference and actions.
- Completed Team Teach training.
- Greatest Achievement: Building strong relationships with children, including those who had difficulty connecting with adults.
Office Administrator
L.L. Potter & Sons
02.2022 - 06.2022
- Oversaw Indeed recruitment account to identify suitable candidates for company vacancies.
- Conducted phone screenings for diverse job positions.
- Participated in candidate interviews.
- Recruited new employees.
- Compiled supplier pricing data using Excel for management review.
- Created Health and Safety posters for warehouse notice boards.
- Recorded rejected orders.
- Scanned and archived health and safety certificates for employees.
- Uploaded rejected orders for reproduction.
- Update skills matrix monthly for employee evaluation.
- Greatest Achievement: Entrusted with complete recruitment responsibilities from day one despite presence of HR Administrator.
Account Manager
Promotrade Co
05.2018 - 01.2022
- Oversaw operations of assigned businesses.
- Strived to meet monthly individual and team targets.
- Executed B2B sales strategies.
- Generated customer quotations.
- Handled customer inquiries efficiently.
- Analysed customer accounts to identify growth opportunities by engaging with key decision makers.
- Resolved complex issues efficiently.
- Enhanced understanding of product features and benefits.
- Enhanced customer purchases through strategic up-selling.
- Generated purchase orders efficiently.
- Conducted in-person meetings with customers to identify their company needs and supplier expectations.
- Participated in trade shows to strengthen customer relationships.
- Collaborated with suppliers in China to obtain pricing details and product information.
- Collaborated with marketing department to identify products for advertising based on historical monthly sales data.
- Collaborated with production team to streamline order processing.
- Engaged customers to gather insights on pricing for products offered by competitors.
- Greatest Achievement: Secured £10,000 order excluding VAT.
Sales Executive
The Knowledge Academy
02.2018 - 04.2018
- Processed sales leads in the education sector.
- Engaged in telephonic communication with customers.
- Established strong connections with potential customers.
- Increased revenue by suggesting additional purchases.
- Address objections effectively.
Account Manager
The Big Display Company
11.2016 - 11.2017
- Managed accounts for designated regions.
- Executed sales strategies for both B2B and B2C markets.
- Conducted meetings with customers to secure additional business opportunities.
- Collaborated with team to achieve monthly performance goals.
- Generated accurate quotations and managed order processing using Brightpearl software.
- Resolved complex issues efficiently.
- Processed customer payments via phone.
- Expanded understanding of product specifications and features.
- Greatest Achievement: Recruited specifically for this role.
- Transformed small order into significant customer account through rapport building.
Sales Team Leader
BannerSHOP
10.2013 - 11.2016
- Managed staff performance to ensure high standards.
- Executed sales strategies for both B2B and B2C markets.
- Managed assigned customer accounts.
- Quoted and processed orders utilizing Filemaker software.
- Facilitated communication with Hong Kong.
- Managed projects under strict deadlines.
- Collaborated effectively with management.
- Conducted interviews to assess candidate suitability.
- Performed reviews of staff performance.
- Set up trade show stands to attract new customers and strengthen relationships with existing clients.
- Visited customers to strengthen relationships.
- Resolved complex issues efficiently.
- Engage in team meetings to develop business growth strategies and surpass quotas.
- Managed incoming orders via online ordering system.
- Generate daily sales report for distribution to team and leadership.
- Coordinate with courier suppliers.
- Conducted training sessions on company software and product knowledge.
- Greatest Achievement: Promoted to Team Leader position.
Sales Executive
Direct Save Telecom
03.2013 - 09.2013
- Cold called leads to encourage line rental changes for cost savings.
- Focusing on achieving set KPIs.
- Greatest Achievement: Achieved five conversions in a single day, surpassing the daily target of three sales.
Sales Executive
Davenport Black
10.2011 - 03.2013
- Striving to meet personal targets.
- Contacted customers in database to facilitate loan processing.
- Handled payment information efficiently.
- Managed objections effectively.
- Greatest Achievement: Achieved targets consistently, earning performance-based incentives.
- Achieved 21 sales in a single day, surpassing the daily target of 15.
- Selected as the primary sales representative for training new hires.
Saturday Assistant
Enzo’s Hair Design
02.2010 - 09.2011
- Performed hair washing services for clients.
- Maintained cleanliness throughout the salon.
- Handled incoming calls and scheduled appointments.
- Performed various additional tasks as needed.
Receptionist
Define Hair and Beauty Salon
09.2009 - 06.2010
- Managed computerized diary systems to schedule appointments.
- Addressed customer complaints and ensured mutual satisfaction.
- Managed inventory levels by placing orders with suppliers.
- Handled sensitive customer data with care and discretion, ensuring compliance with the Data Protection Act.
- Managed salon banking procedures, ensuring accurate handling of cash, cheque, and card transactions.
- Handled incoming mail and ensured timely distribution.
- Utilized Spa software to enhance operational efficiency.
- Performed various additional tasks as needed.
Waitress
The Grovefield Hotel
01.2008 - 08.2008
- Casual staff whilst attending School
- Provided customers with food and drink service.
- Handled client inquiries to ensure satisfaction during their visit.
- Set up function rooms for various events including weddings and funerals.
- Prepared rooms for next use by ensuring cleanliness.
Education
Health And Social Care
Activate Learning
06-2024
Maths GCSE
Activate Learning
06-2023
A-Levels - English, Media
Burnham Upper School
Skills
- Technical Skills
- Microsoft Office (Word, Excel, PowerPoint)
- CRM & Management Systems: Spa, FileMaker, Brightpearl, Pipedrive
- Customer Service & Sales
- Account Management
- Negotiation & Objection Handling
- Client Relationship Building
- Personal & Professional Attributes
- Self-motivated and proactive
- Strong problem-solving skills
- Experience conducting performance reviews
- Excellent interpersonal and communication skills
Certification
First Aid
References
Available upon request.
Interests
Timeline
Teaching Assistant
Eton Dorney School
09.2024 - Current
Office Administrator
L.L. Potter & Sons
02.2022 - 06.2022
Account Manager
Promotrade Co
05.2018 - 01.2022
Sales Executive
The Knowledge Academy
02.2018 - 04.2018
Account Manager
The Big Display Company
11.2016 - 11.2017
Sales Team Leader
BannerSHOP
10.2013 - 11.2016
Sales Executive
Direct Save Telecom
03.2013 - 09.2013
Sales Executive
Davenport Black
10.2011 - 03.2013
Saturday Assistant
Enzo’s Hair Design
02.2010 - 09.2011
Receptionist
Define Hair and Beauty Salon
09.2009 - 06.2010
Waitress
The Grovefield Hotel
01.2008 - 08.2008
Health And Social Care
Activate Learning
Maths GCSE
Activate Learning
A-Levels - English, Media
Burnham Upper School
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