Summary
Overview
Work history
Education
Skills
Additional Information
Timeline
Generic

Sophie Webb

Bangor,Gwynedd

Summary

i believe i am a hard working individual, with a passion for working alongside people i care for to ensure they are their safest and happiest at all times, i am

quick to solve any conflict or upset among the people i work with and work for to maintain a positive atmosphere. i aim to care for people as my line of work for my future and i take pride in building and maintaining strong work relationships with the people i support and also colleagues. i come from a good family, maintained good grades and have built strong friendships where i have been complimented on my love for caring for people.

Overview

5
5
years of professional experience

Work history

Bartender

Park Holidays UK
Caernarfon, Gwynedd
05.2024 - Current
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Completed end-of-day cleanup to reset bar for next day.
  • Collected, washed and put away glassware between guests.
  • Served guests spirits, lagers and stouts at bar.
  • Input orders into register, calculated bills and collected payments.
  • Supported serving staff with fast, accurate beverage preparation.
  • Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
  • Inspected customer identification to verify age against legal standards.
  • Followed food safety and hygiene requirements to protect guests.
  • Prepared ingredients and garnishes for cocktails and signature bar drinks.
  • Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
  • Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
  • Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
  • Kept bar service areas stocked with tea, coffee and espresso.
  • Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
  • Built and maintained displays of spirits, enticing guests to make purchases.
  • Tapped and attached new kegs, avoiding disruptions in supply for patrons.
  • Maintained ready supply of counter-top snacks for guests.
  • Delivered non-alcoholic drinks to guests using same flavourings and attractive presentations as alcoholic versions.

Support Worker

Autism Together
Birkenhead, England
05.2023 - Current
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Created, prepared, and delivered reports to various departments.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Prepared employee schedules for maximum coverage during key hours.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted patients with self-administered medications.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Maintained entire family's schedule and organized events.

Team Member

Mecca Bingo
Birkenhead, England
06.2022 - 09.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Learned all required tasks quickly to maximize performance.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Followed supervisor instructions to complete tasks on time.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Monitored food temperatures and quality throughout shifts.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Responded to inquiries from callers seeking information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Implemented and developed customer service training processes.
  • Cross-trained and backed up other customer service managers.

Team Member

Kfc
Birkenhead, England
10.2019 - 06.2021
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Maintained productive, efficient approach to all tasks.
  • Learned all required tasks quickly to maximize performance.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Developed strong cooperative relationships with coworkers and managers.
  • Contributed to team success by completing jobs quickly and accurately.
  • Monitored and verified all merchandise was properly priced and labeled.
  • Assisted customers in selecting merchandise best suited to needs.
  • Assisted with inventory counts and stocking of merchandise.

Education

A levels -

A Level - undefined

Skills

  • P>Daily living support
  • P>Skill Development
  • P>Customer service understanding
  • P>Team Building
  • P>Shorthand writing
  • P>Customer/Client relations
  • P>Documentation and reporting
  • P>Travel planning
  • P>Security awareness
  • P>Customer and client relations
  • P>Professional demeanor
  • P>Scheduling
  • P>Good judgement
  • P>Reasoning
  • P>Time management
  • P>Strategic planning
  • P>Documentation abilities
  • P>Hospitality service expertise
  • P>Meal delivery
  • P>Safe food handling
  • P>Quality control
  • P>Patient care
  • P>Food assembly
  • P>Meal planning and preparation
  • P>Behavioral Management
  • P>Care plan assessment
  • P>Patient Assessments
  • P>Patient Management
  • Customer Service
  • Inventory control
  • Just In Time stock control
  • Food running
  • Signature cocktails
  • Ordering procedures
  • Food preparation and safety
  • Cash register operation
  • Performance improvement
  • Beverage preparation
  • Bar management

Additional Information

  • While studying my A Levels i was successful in my interview to work at KFC, i held this job for the entire two years that i studied and managed my time efficiently so i still got satisfactory and some more than satisfactory grades as well as performing well in my job, often getting notices of thanks for the work that i put in. I was a reliable and hardworking employee who often dealt with customer complaints well and efficiently, also often getting reviews from customers, naming me as a kind person and mentioning how well I handled the situations. One customer even went as far as contacting corporate to praise my work. I was being considered as the next employee at my store to move up in the chain to become a team leader, however I left due to personal reasons. In the few months before university i got a job at the cooperative, although i was only there for a matter of months is;so received praise from managers and customers for my hard work

Timeline

Bartender

Park Holidays UK
05.2024 - Current

Support Worker

Autism Together
05.2023 - Current

Team Member

Mecca Bingo
06.2022 - 09.2023

Team Member

Kfc
10.2019 - 06.2021

A Level - undefined

A levels -

Similar Profiles

Create profile
Sophie Webb