Sophie Vasey
Manchester
Summary
Calm, reliable and safety-focused professional with experience in healthcare roles within the NHS, dealing with real-life emergency situations. Strong communicator able to assess risk, follow structured procedures and reassure individuals under pressure. Motivated to develop within an Emergency Call Handler role, with long-term ambitions to progress into senior or specialist positions supporting quality, training and team development.
Overview
7
7
years of professional experience
Work History
Store Assistant
Aldi
Manchester
04.2024 - Current
- Managed stock levels on shelves, ensuring products were readily available for customers.
- Maintained a tidy and organised store environment, adhering to company cleanliness standards.
- Organised and displayed items in visually appealing manner.
- Assisted in inventory management, conducting regular stock takes to prevent discrepancies.
- Greeted customers upon entry, offering assistance and guidance to improve shopping experience.
- Monitored expiry dates of products, removing out-of-date items to uphold health standards.
- Processed transactions at the till, handling cash and card payments efficiently.
- Assisted in annual stocktaking through counting, record-keeping and documenting.
- Engaged with suppliers during deliveries, checking goods received against orders placed.
- Handled customer returns, refunds and exchanges at customer service desk.
- Addressed customer complaints with empathy, resolving issues to ensure satisfaction.
NHS band 2/3 Nursing Assistant
NHS Foundation Trust
Trafford, Manchester
10.2018 - 02.2024
- Provided high-quality patient care, including washing, dressing, and assisting with personal hygiene to maintain dignity.
- Monitored vital signs, such as blood pressure and temperature, and reported significant changes to nursing staff.
- Lifted and assisted patients to help with mobility problems.
- Maintained patient privacy, demonstrating sensitivity and confidentiality when dealing with service users' personal affairs.
- Observed symptoms to monitor unusual changes requiring medical attention.
- Turned and adjusted position of patients for patient comfort and to avoid bed sores.
- Supported registered nurses with the preparation of patients for surgery, ensuring comfort and compliance with instructions.
- Maintained accurate patient records, documenting care given and observations made for healthcare team reference.
- Delivered compassionate end-of-life care, offering emotional support to both patients and their families.
- Generated well-written, comprehensive handover reports to support inter-shift communication.
- Charted patient information related to vital signs, pain management and daily inputs and outputs.
- Implemented infection control procedures rigorously to minimise risk of cross-contamination.
- Provided support to patients undergoing diagnostic tests, explaining procedures to alleviate anxiety.
- Liaised with nurses and doctors to discuss plans of care for patients.
- Participated in professional development workshops to update skills and knowledge in patient care techniques.
- Supported patients, families and carers after receipt of unwelcome news or life-changing diagnoses.
Education
NVQ Level 2 - Health and Social Care
Stockton Tees Achieve College
Stockton-on-Tees, STT2012
GCSEs - English - English Literature - Maths - Science - P.E - Media Studies - Art - Geography
Rye Hills Academy
Redcar, RCC2008
Skills
- Patient care expertise
- Calm under pressure
- Vital signs monitoring
- Infection control protocols
- Medical documentation
Timeline
Store Assistant
Aldi
04.2024 - Current
NHS band 2/3 Nursing Assistant
NHS Foundation Trust
10.2018 - 02.2024
NVQ Level 2 - Health and Social Care
Stockton Tees Achieve College
GCSEs - English - English Literature - Maths - Science - P.E - Media Studies - Art - Geography
Rye Hills Academy