Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Sophie Teideman

Summary

Results-oriented professional with a proven track record of delivering exceptional customer experiences across diverse roles. Backed by a degree in Criminology and Criminal Psychology, I possess a strong foundation in understanding and assisting vulnerable individuals. My background in customer-focused roles has honed my communication, problem-solving, and empathy skills, which I'm eager to apply to making a meaningful impact in social service contexts. Enthusiastic about leveraging my unique blend of expertise to contribute effectively to supporting and empowering vulnerable communities.

Overview

6
6
years of professional experience
7
7
years of post-secondary education
1
1
Language

Work History

Catering Assistant

Ilchester Estates
Abbotsbury, DOR
06.2023 - Current
  • Cleaned and organised kitchen stations to promote team efficiency.
  • Coordinated with various vendors to establish necessary supplies for events.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Monitored food preparation to determine correct temperature and proper cooking before serving.
  • Oversaw catering orders to verify accuracy and completeness.
  • Inspected catering equipment and utensils regularly to manage wear and tear.
  • Used manual or electric appliances to clean, peel, slice and trim foods.

Salesperson

Cherry Tree Preserves
Bridport, DOR
11.2020 - Current
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Worked to build relationships with customers and built potential for additional sales.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Generated new leads through networking and attending industry events.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.

Customer Assistant

The Co-operative Group
Lyme Regis, DOR
09.2018 - 09.2019
  • Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Assisted customers with product selection and troubleshooting, providing accurate information and guidance to foster satisfaction.
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Created inviting environment for customers by maintaining store organisation and cleanliness.

Wedding Waitress

Sausage and Pear
Bridport, DOR
09.2017 - 08.2018
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Followed health and safety regulations relevant to hospitality industry to minimise accidents, incidents and liabilities.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff.

Education

Bachelor of Science - Criminology and Criminal Psychology

University of Greenwich
London, ENG
09.2019 - 06.2023

A-Levels - Sociology, Geography, Photography

Richard Huish College
Taunton, SOM
09.2017 - 07.2019

GCSEs -

Queen's College
Taunton, SOM
09.2015 - 07.2017

Skills

Service-oriented mindset

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Timeline

Catering Assistant

Ilchester Estates
06.2023 - Current

Salesperson

Cherry Tree Preserves
11.2020 - Current

Bachelor of Science - Criminology and Criminal Psychology

University of Greenwich
09.2019 - 06.2023

Customer Assistant

The Co-operative Group
09.2018 - 09.2019

Wedding Waitress

Sausage and Pear
09.2017 - 08.2018

A-Levels - Sociology, Geography, Photography

Richard Huish College
09.2017 - 07.2019

GCSEs -

Queen's College
09.2015 - 07.2017

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Sophie Teideman