sophie swinson

• Advocated for client rights and informed service users of options available to them.
• Coordinated with external public, social and welfare agencies
• Helped service users to access entitlement to welfare support or specialised services.

helping people overcome challenges, such as addiction, illness, unemployment, or family problems. Performing support tasks, such as interviewing and assessing clients, preparing and processing documentation, managing schedules, facilitating activities, and monitoring. Advising clients about community services or governmental programs and help them arrange for transportation or personal aides. Working with different populations, such as disadvantaged families, people with disabilities.

• Supported vulnerable populations with mental health diagnoses, providing education on medications and treatments.
• Built trusting relationships by displaying in-depth understanding of needs, providing solutions and delivering on-going support.
• Kept client, family and young peoples records safely in Mosiac, in compliance with confidentiality laws and regulations.

• Demonstrated consistent hard work and dedication to achieve results and improve operations.
• Thrived in fast-paced environment with energy and enthusiasm.
• Identified issues, analysed information and provided solutions to problems.
• Built and maintained courteous and effective working relationships.
• Managed complaints with calm, clear communication and problem-solving.
• Reviewed support plans ensuring they was person centered
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• Remained calm under pressure to effectively and appropriately deal with emotional and behavioural difficulties.
• Aided positive social transitions upon departure from care, guiding young adults with advice on necessary life skills.
• Acted as a representative to children during meetings with external agencies, including social services, families and other support providers.
• Reviewed and assessed support plans to determine adjustments required and further support needed.
• Communicated with clients to better understand goals and develop strategies to achieve them.
• Built positive, professional relationships with young people in care, developing tailored support to suit their needs.
• Provided advice, assistance and support on a 1:1 basis, enabling young people to address past and present difficulties.