Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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SOPHIE SULLIVAN

Halesowen,West Midlands

Summary

Adaptable, creative and driven individual with proven ability to manage tasks and communicate effectively. Demonstrates strong organisational skills and proficiency in Microsoft Office Suite. Always prepared to contribute to operational efficiency and support team success.

Overview

10
10
years of professional experience
7
7
years of post-secondary education

Work History

Jewellery Administrator

Fellows Auctioneers
Birmingham, West Midlands
04.2025 - Current
  • Admin duties, sending emails to external customers, preparing reports and data entry tasks.
  • Unpacking and sorting deliveries.
  • Raising queries regarding items that have not arrived.
  • Preparing lots for viewing.
  • Assisting with ticketing items and laying out auctions.
  • Supporting viewings, both in person and online.
  • Maintaining thorough records, ensuring accuracy in documentation.
  • Arranging customer collections and dispatching goods post-auction.
  • Liaising with the accounts team on client queries and payments.
  • Addressing customer enquiries throughout the process.
  • Assisting in the preparation of auction events, contributing to their success.

Filming Support Assistant

Black Country Living Museum
Dudley
04.2024 - 04.2025
  • Worked alongside the Location Manager and Film staff to ensure that communication is clear and effective.
  • Assisted to resolve any problems during filming.
  • Maintained a friendly and helpful attitude towards filming crew, supporting artists, actors/actresses, visitors and staff.
  • Liaised with the collections team to ensure that buildings and objects are protected during filming.
  • Represented the Museum in a professional manner at all times.

Retail Assistant

Black Country Living Museum
Dudley
03.2022 - 04.2025
  • Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
  • Delivered outstanding in-store experience through positive and attentive customer service.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Carried out sales floor cleaning, maintaining impeccably high store presentation and hygiene standards.
  • Performed daily store opening and closing, readying sales floor for customers and delivered stringent security measures.
  • Resolved customer complaints, ensuring satisfaction and repeat business.
  • Helped in the setup of special events and promotional activities within the store.

Freelance Submission Reader

Kate Nash Literary Agency
Remote
02.2022 - 12.2023
  • Read and analyse manuscripts.
  • Prepared reports and pitches for submission meetings.
  • Conducted market research by maintaining up-to-date knowledge in the latest book genres and general industry trends.
  • Provided feedback on manuscripts to give literary agents insight into potential clients.
  • Vetted submissions from aspiring authors, identifying those with highest potential for commercial success.
  • Maintained detailed records of all correspondence, ensuring smooth operations.
  • Managed and prioritised high volumes of manuscript submissions to meet deadlines.

Cafe Supervisor

The Duckworth Trust
Worcestershire
09.2018 - 03.2022
  • Oversaw food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
  • Oversaw food preparation and production standards by implementing effective quality control measures.
  • Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
  • Ordered and received products and supplies to maintain well-stocked kitchen areas.
  • Dealt with customer and supplier enquiries via email and telephone.

Food & Beverage Assistant

Birmingham Museum & Art Gallery
Birmingham
06.2016 - 08.2018
  • Cultivated clean and tidy restaurant and bar areas, minimising potential health and safety risks.
  • Maintained thorough food, drink and menu knowledge, providing expert assistance with customer selections.
  • Minimised waiting times, employing multitasking and efficiency to facilitate prompt, effective service delivery.

Hospitality Assistant

N.E.C.
Birmingham
08.2015 - 05.2016
  • Prepared food while upholding strict brand standards.
  • Created warm, friendly atmosphere through positive guest interactions.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Shared product knowledge to make targeted recommendations, upsell products and boost transaction value.

Education

Creative Media Production/BTEC H.N.D. -

Pendleton Sixth Form College
Salford, Manchester
09.2011 - 06.2013

GCSE and BTEC -

St Patrick's R.C. High School
Eccles, Manchester
09.2005 - 07.2010

Skills

  • Blogging
  • Microsoft office suite proficiency
  • Time Management
  • Organisation
  • Office equipment operation
  • Project management software experience
  • Virtual communication
  • Attention to Detail
  • Order processing
  • Project Management
  • Document formatting
  • Organisation and prioritisation
  • Highly organised

Affiliations

  • Writing
  • Audiobook Narrating
  • Fitness
  • Literature
  • Blogging
  • Creating radio dramas
  • Performing arts

References

References available upon request.

Timeline

Jewellery Administrator

Fellows Auctioneers
04.2025 - Current

Filming Support Assistant

Black Country Living Museum
04.2024 - 04.2025

Retail Assistant

Black Country Living Museum
03.2022 - 04.2025

Freelance Submission Reader

Kate Nash Literary Agency
02.2022 - 12.2023

Cafe Supervisor

The Duckworth Trust
09.2018 - 03.2022

Food & Beverage Assistant

Birmingham Museum & Art Gallery
06.2016 - 08.2018

Hospitality Assistant

N.E.C.
08.2015 - 05.2016

Creative Media Production/BTEC H.N.D. -

Pendleton Sixth Form College
09.2011 - 06.2013

GCSE and BTEC -

St Patrick's R.C. High School
09.2005 - 07.2010

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