Sophie Story
Salisbury,Wiltshire
Summary
Customer care leader with two years of experience in team leadership and coaching within high-pressure environments. Proven ability to enhance team performance and deliver exceptional service to a diverse global clientele.
Experienced in high-volume customer service environments, managing thousands of customer interactions weekly. Proven ability to resolve issues promptly, ensuring high levels of customer satisfaction and loyalty.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Customer Care Leader
McDonald's
Amesbury, Wiltshire
2024.07 - Current
- Maintained open lines of communication between staff and upper management.
- Coached employees personally to heighten their soft skills.
- Conducted regular meetings with the team to discuss performance and set targets.
- Encouraged feedback from customers, using it as a tool for improvement.
- Ensured thousands of customers left satisfied by friendly and prompt service
Customer Care
McDonald's
Amesbury, Wiltshire
2018.08 - 2024.07
- Handled complaints and enquiries, maintaining high standards of customer care.
- Understood daily targets and provided excellent customer care to deliver sales.
- Collaborated closely with team members to ensure a high standard of customer care.
- Provided sanitary conditions by disinfecting high-touch surfaces regularly.
- Demonstrated punctuality and reliability whilst adhering to assigned schedules without fail.
Education
Bachelor of Science - Ecology
Oxford Brookes University
Oxford 2020.09 - 2023.06
A-Levels - Applied Science
Avon Valley College
Durrington 2018.09 - 2020.06
Skills
- Responsive Customer Care
- Performance metrics
- Crisis handling capability
- Team leadership
- Team Collaboration
- Microsoft Office
- Time Management
- Conflict Resolution
- Communication
Accomplishments
Customer Care of the Quarter
Star of the Week
Affiliations
- Passionate about creating a safe world for both people and animals.
- Creative writing (short fiction, essays, spoken word)
- Travelling and learning about cultures from around the world.
- Hiking and swimming, creating a healthy lifestyle.
References
References available upon request.
Timeline
Customer Care Leader
McDonald's
2024.07 - Current
Bachelor of Science - Ecology
Oxford Brookes University
2020.09 - 2023.06
A-Levels - Applied Science
Avon Valley College
2018.09 - 2020.06
Customer Care
McDonald's
2018.08 - 2024.07