Summary
Overview
Work history
Education
Skills
Timeline
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Sophie Sims

Oxford,Oxfordshire

Summary

A confident, adaptable and results driven professional with over 10 years experience in the NHS. Known for working effectively under pressure, meeting tight deadlines and maintaining high standards of performance. Self motivated with a strong ability to work independently while also leading teams and managing complex tasks with precision. Skilled in building strong professional relationships, driving collaborative success and delivering high quality outcomes in a fast paced environment.

Overview

13
13
years of professional experience

Work history

Acting Up Health Records Supervisor

NHS
Oxford, Oxfordshire
01.2025 - 07.2025
  • Demonstrate and apply all aspects of legalisation and best practice for working with health records.
  • Demonstrate effective communication skills to build effective relationships with staff at all levels of the trust.
  • Provided training and guidance to all new clinical staff joining the NHS via presenting during induction.
  • Perform internal health records and audits in accordance with best practice standards and provide feedback to teams across the trust appropriately.
  • Actively manage performance and develop the health records administrators through regular supervision and training opportunities.
  • Gather, analyse and present performance data relating to the health records office activities.
  • Ensure document logs are well maintained appropriately in line with legal requirements.
  • Contribute ideas to support the continuous improvement of health records activities processes and procedures.
  • Use judgement to identify when additional specialist advice is needed and escalate appropriately.
  • Maintained strict confidentiality, ensuring patient trust and satisfaction.
  • Facilitated timely access to records with digital archiving techniques.
  • Provided leadership to staff for smooth operations in the department.
  • Reviewed and analysed information reported into data systems to provide recommendations for efficient use of resources.

Health Records Administrator

NHS
Oxford, Oxfordshire
04.2015 - 01.2025
  • Manage and respond to Subject access requests(SARs) from patients, legal representatives, and law enforcement, ensuring compliance with legal timeframes and data protection regulations.
  • Responsible for daily administrative tasks such as recording deaths, processing incoming and outgoing archive files, documenting returned mail, dispatching records through recorded delivery, and updating reports in internal spreadsheets.
  • Responding to queries through various channels including telephone, email and virtual calls from consultants, law enforcement, legal professionals and patients.
  • Organise daily work allocation
  • Responsible for daily redaction of confidential and sensitive information in compliance with data protection policies.

Radiology Receptionist/ Appointments Clerk

NHS
Oxford, Oxfordshire
04.2012 - 04.2015
  • Greet patients with a warm welcome, creating a positive impression.
  • Using various Microsoft programs, scheduled and confirmed appointments for various radiology procedures.
  • Maintain accurate appointment records and schedules.
  • Handle and process various types of documentation such as request forms and official records in line with internal procedures.
  • Required to cover various other reception departments as needed.

Education

GCSEs -

Peers Upper School
Oxford

Skills


  • Strong leadership skills
  • Resilient
  • Attention to detail
  • Project Management
  • Proficient in Microsoft Word
  • Excellent communicator
  • Administration management
  • Problem solving
  • Database management

Timeline

Acting Up Health Records Supervisor

NHS
01.2025 - 07.2025

Health Records Administrator

NHS
04.2015 - 01.2025

Radiology Receptionist/ Appointments Clerk

NHS
04.2012 - 04.2015

GCSEs -

Peers Upper School

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Sophie Sims