Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Sophie Shepherd

72 Stoney Lane, Cauldon Stoke on Trent,Stffordshire

Summary

A driven individual looking to commence a career within human resources. I’m interested in developing my existing people centred skills whilst learning on the job.

Already educated to A Level standard I’m certain I will be able to manage the work required for the accompanying qualification.

Approachable and friendly I enjoy interacting with others and possess excellent communication skills and am equally at home working as part of a team or individually.

With a keen eye for detail I like things to be done properly and always look for ways to improve methods.

I feel I have the personality and drive to succeed in this role.

Overview

2
2
years of professional experience

Work History

Horse Breaker and Show Rider

Thorswood Stud
08.2025 - Current
  • Assess ponies for backing while coordinating with owners to understand individual needs.
  • Ensure compliance with yard health and safety requirements through thorough documentation checks.
  • Adhere to medical and dietary requirements for optimal health management.
  • Prioritise horse welfare consistently through diligent care and attention.
  • Assist in creating tailored action plans for each pony.
    Support individual needs to ensure effective care.
    Facilitate personalised strategies for improvement.
  • Support attendance at shows and clinics.

Waitress

Ye Old Crown, Waterhouses
12.2024 - Current
  • Keep dining area tidy, clearing tables and resetting them for new guests in a timely manner.
  • Deliver meals and beverages promptly, ensuring orders are correct and meet customer satisfaction.
  • Ensure friendly and fast service to process high-volume food and drink orders at peak times.
  • Greet new customers, answered initial questions and take drink orders.
  • Handle customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
  • Assist colleagues during busy periods, fostering a team-oriented atmosphere to improve overall service.

Additional Needs Support Worker

Equalbase Cheadle
09.2024 - 07.2025
  • Voluntary placement attended weekly for 9 months as part of my Btec Extended Diploma in Health and Social Care.
  • Encouraged service users to be independent and active members of the group.
  • Tracked and documented client behaviours, activity engagement, skills development and notable incidents.
  • Developed trusting relationships with service users and advocated on their behalf.
  • De-escalated violent, aggressive and threatening behaviour.
  • Planned and implemented group activities, fostering a supportive community atmosphere that encouraged client engagement and progress.
  • Maintained client confidentialit.
  • Liased with managers to reflect on best practice.

Education

BTec Level 3 Extended Diploma - Health and Social Care

NSCG Leek Campus
Leek
2024 - Current

GCSEs -

Leek High School
Leek
2021 - 2024

Skills

  • Customer relationship management and excellent communication skills experience from direct customer and manager contact within all my part-time and volunteering roles
  • Problem-solving skills developed particularly within the equine field, where frequently diverse strategies are needed to bring out the best in the pony
  • Adhere to strict codes of confidentiality and discretion, working with clients at my placement with Equal Base
  • Conflict resolution skills, showing empathy and diplomacy, honed at Equal Base to calm tensions amongst service users and dealing with often-inebriated customer complaints at the pub
  • Highly-tuned time management and organisational skills as a direct result of juggling two part-time jobs, voluntary work, and a full-time college course requiring endless assignments often with tight deadlines
  • Capable team player, equally at home working independently as I am in the equine sector, having sole responsibility for addressing the training needs of each pony, using initiative to achieve positive results
  • Attention to detail is paramount in the horse showing world If you want to be among the top producers then every aspect has to be presented perfectly
  • Computer literate adept with word, excel and powerpoint
  • Eager to learn new skills to support individuals in their chosen career

Interests

  • Horse riding, showing and production

Timeline

Horse Breaker and Show Rider

Thorswood Stud
08.2025 - Current

Waitress

Ye Old Crown, Waterhouses
12.2024 - Current

Additional Needs Support Worker

Equalbase Cheadle
09.2024 - 07.2025

BTec Level 3 Extended Diploma - Health and Social Care

NSCG Leek Campus
2024 - Current

GCSEs -

Leek High School
2021 - 2024
Sophie Shepherd