Sophie Shepherd
Petersfield,Hampshire
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work history
Shop assistant
Marks & Spencer
Petersfield, Hampshire
2024.09 - Current
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Communicated effectively with suppliers on delivery schedules, ensuring timely replenishments.
- Greeted every customer warmly, promoting friendly atmosphere.
- Ensured customer satisfaction by providing attentive service and handling complaints professionally.
- Improved product visibility with strategic shelf arrangements.
- Built rapport with frequent shoppers to foster loyal customer base.
- Managed stock levels on shop floor for continuous product availability.
- Worked energetically to maintain efficient operations during peak trading hours.
Bartender waiter
The Jolly Drover
Liss, Hampshire
2024.01 - 2024.07
- Enhanced customer experience by suggesting food pairings with beverages.
- Adapted swiftly to new cocktail recipes, enhancing menu variety.
- Demonstrated professionalism and patience whilst dealing with difficult customers.
- Handled cash transactions accurately preventing discrepancies in daily takings.
- Worked collaboratively within a team to ensure smooth operation during peak hours.
- Maintained cleanliness of the bar area by regular sweeping and mopping.
- Managed end-of-night closing duties for a seamless handover to morning staff.
Barista
The Courtyard Bistro
Petersfield, Hampshire
2020.10 - 2023.07
- Offered personalised beverage recommendations, enhancing customer rapport.
- Promoted seasonal beverages, resulting in increased customer interest and sales.
- Streamlined order taking process, reducing wait times for customers' convenience.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Cultivated a welcoming atmosphere, encouraging repeat visits and positive customer experiences.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
Education
GCSEs -
The Petersield school
Petersield 2017.09 - 2022.06
A-Levels -
Godalming College
Godalming 2022.09 - 2024.06
Skills
- Coffee preparation
- Coffee brewing techniques
- Barista equipment care
- Food presentation
- Retail compliance
- Customer Service
- Multitasking capabilities
- Dependability
- Peak hour reliability
- Dietary restriction awareness
- Patience under pressure
- Device setup
Timeline
Shop assistant
Marks & Spencer
2024.09 - Current
Bartender waiter
The Jolly Drover
2024.01 - 2024.07
A-Levels -
Godalming College
2022.09 - 2024.06
Barista
The Courtyard Bistro
2020.10 - 2023.07
GCSEs -
The Petersield school
2017.09 - 2022.06