Summary
Overview
Work history
Education
Skills
References
Timeline
AdministrativeAssistant

Sophie Seatree

Summary

Friendly and motivated retail professional with strong experience in customer service, sales, and front-of-house roles. Skilled at assisting customers, handling transactions, and maintaining high store standards. Known for excellent communication, teamwork, and problem-solving abilities. Passionate about delivering a positive shopping experience and supporting retail teams in achieving sales targets and operational success.

Overview

9
9
years of professional experience

Work history

Administrative assistant

DFH Financial Solutions
Manchester
01.2020 - 12.2025
  • Managed incoming and outgoing calls to ensure effective communication.
  • Scheduled meetings and calls as required to optimise time management.
  • Executed various administrative tasks including scanning, printing, and filing documents.
  • Updated client management systems while accurately documenting files.
  • Supported managers by completing assigned tasks within specified deadlines.


Volunteer Customer Service Assistant

British Heart Foundation
Sale, Trafford
02.2017 - 09.2025
  • Trained new staff to maintain consistent service delivery.
  • Assisted customers with enquiries, providing friendly and helpful service.
  • Processed cash and card transactions during till operations.
  • Prepared stock for shop floor by tagging, pricing, and displaying items
  • Maintained a tidy and safe shop floor, ensuring an appealing presentation.

Receptionist

AkzoNobel
Altrincham, Trafford
01.2024 - 02.2025
  • Organised reception area to maintain professionalism in business environment.
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
  • Managed phone calls and front-desk enquiries to facilitate effective communication flow.
  • Provided support for administrative functions, including printing, filing, and document processing.

Sales assistant

CeX
Altrincham, Trafford
02.2023 - 12.2023
  • Delivered exceptional customer service by greeting clients and fostering strong relationships.
  • Ensured shop maintained tidy appearance with all products clearly displayed.
  • Utilised knowledge of digital entertainment to address customer needs and provide tailored advice.
  • Performed sales floor tasks, including assisting customers, stocking shelves, and conducting inventory checks.

Administrative assistant

Bluebird Care
Altrincham, Trafford
04.2022 - 10.2022
  • Streamlined administrative processes, enhancing workplace efficiency.
  • Updated company databases with new employee contact and employment details.
  • Expedited document filing through an organised method.
  • Initiated cost-effective office supply procurement via purchase orders.
  • Acted as ambassador during recruitment days for Bluebird Care, registering potential candidates.
  • Verified right to work documents, ensuring compliance and currency.
  • Utilised various Microsoft packages, including Excel, Word, and Outlook.

Animal care/Administrator

Jewel of the Jungle
Timperley, Trafford
04.2021 - 12.2021
  • Monitored animal health for signs of illness or distress.
  • Cleaned cages, pens, and secure holding environments.
  • Groomed animals to maintain hygiene standards.
  • Prepared animal food and managed feeding schedules.
  • Performed general administrative duties including data entry and email management.
  • Utilised IT skills in Outlook, Word, Excel, PowerPoint, and Access.

Kennel and cattery assistant

Society for Abandoned Animals
Stretford, Trafford
02.2018 - 01.2019
  • Ensured proper nutrition for pets by addressing individual dietary requirements.
  • Delivered excellent customer service to enhance client satisfaction.
  • Fed animals according to established schedules.
  • Monitored animal welfare daily to promote health and well-being.
  • Adhered to health and safety procedures to maintain a safe environment for animals.

Education

Manchester College
Manchester

Ashton on Mersey
Manchester

BIIAB
Manchester

NCFE
Manchester

Skills

  • Customer service & complaint handling
  • Cash and card payment processing
  • Sales support & upselling
  • Stock preparation, replenishment & merchandising
  • Teamwork & collaboration
  • Communication (verbal & written)
  • Time management & multitasking
  • Health, safety & cleanliness awareness
  • IT proficiency (Microsoft Office, Outlook, Teams, Excel, Word, PowerPoint)

References

References available upon request.

Timeline

Receptionist

AkzoNobel
01.2024 - 02.2025

Sales assistant

CeX
02.2023 - 12.2023

Administrative assistant

Bluebird Care
04.2022 - 10.2022

Animal care/Administrator

Jewel of the Jungle
04.2021 - 12.2021

Administrative assistant

DFH Financial Solutions
01.2020 - 12.2025

Kennel and cattery assistant

Society for Abandoned Animals
02.2018 - 01.2019

Volunteer Customer Service Assistant

British Heart Foundation
02.2017 - 09.2025

Manchester College

Ashton on Mersey

BIIAB

NCFE

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Sophie Seatree