Sophie Sassone-Corsi

Waitress

• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Communicated with hosts, runners, and kitchen staff to prepare for and serve customers.
• Adopted proactive approach by assisting kitchen with duties and tasks.

• Greeted and escorted guests to tables, fostering a warm welcome.
• Offered menu recommendations to optimise guest enjoyment.
• Ushered a high volume of food and drinks to correct tables.
• Assisted Bartenders by making alcoholic beverages.

During my time at Waitrose I worked in the Cafè, on the shop floor and as a Checkout Supervisor Advisor.

• Point of contact for all cashier operators.
• Directed staff to stations and allocated tasks according to strengths.
• Liaised with superiors and subordinates to tackle daily business operations.
• Dealt with complaints by assessing the situation and dealing with it accordingly.
• Prepared hot and cold beverages or food, according to recipe and health and safety regulations.
• Operated opening and closing procedures in the Café and assisted in weekly cleaning duties.
• Stocked produce in customer facing areas and date rotated products.
• Applied reductions when applicable and checked on product quality.