Sophie Rutherford
Leigh Tonbridge,Kent
Summary
I am a reliable and detail-oriented professional with experience in community pharmacy, bringing strong customer service, administrative, and organisational skills. Confident in handling customer enquiries, managing sensitive information, and working efficiently in fast-paced environments. Whilst displaying clear communication, teamwork, and a proactive approach to problem-solving.
Seeking opportunities in administrative or customer-facing roles where I can apply my transferable skills, contribute to a positive customer experience, and support smooth day-to-day operations. Adaptable and quick to learn, with a strong commitment to accuracy, professionalism, and continuous development.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work history
Pharmacy Assistant
Hobbs & Butt
Tonbridge, Kent
2024.10 - 2026.02
- Utilised comprehensive knowledge of over-the-counter medicines to provide accurate advice to customers.
- Assisted in the dispensing of prescriptions to ensure customer satisfaction.
- Conducted regular stock checks to maintain an accurate inventory system.
- Prepared labels for prescription bottles with meticulous attention to detail, reducing errors in medication distribution.
- Provided excellent customer service, resulting in repeat business from satisfied customers.
- Participated daily in the administration side of the pharmacy, answering calls, replying to emails and liaising with the appropriate medical professionals.
Pharmacy Assistant
Paydens
Canterbury, Kent
2020.09 - 2024.09
- Improved patient care by providing professional advice on medications.
- Dispensed medications under supervision of pharmacist, ensuring safe practices at all times.
- Promoted wellness products strategically, increasing awareness among customers.
- Prioritised tasks effectively during busy periods, maintaining excellent level of service without disruptions or delays.
Pharmacy Counter Assistant
Paydens
Sevenoaks, Kent
2016.03 - 2018.08
- Operating a till
- Answering phone calls
- Assisting with relevant admin
- IT skills for specific pharmacy software
- Handling over medication
- Handling money transactions
- Helping prepare medication for patients
- Assist patients with questions
- Stocking shelves
- Cleaning duties at the end of the day
Nursery Assistant
Scribbles
Leigh, Kent
2017.11 - 2018.07
- To keep the children occupied, active, under control and safe
- To play with the children and help develop their physical, intellectual, emotional and social development
- Finally, to clear away after activities
Nanny
Childcare
2017.10 - 2018.07
- During my gap year I was a nanny for a family with two children under 10
- I would drop and pick them up from school
- Plan activities to keep them occupied before and after school
- Prepare their dinner
Teaching Assistant in a Primary School
Bidborough Primary School
2017.10 - 2018.01
- I worked at a primary school during college as part of a placement
- I would help the teacher prepare the classroom for lessons
- Help the pupils with writing, reading and other activities
- Assist other teachers on playground duties
- Impart my IT skills with the children including word and excel
Dementia Care Assistant
The Hollies
Southborough, Kent
2016.10 - 2017.01
- I worked at the care home as part of a placement in college for my Health and Social Care Extended Diploma, one day a week
- My role involved planning activities for the residents – playing bingo, painting their nails, talking with them, providing things for them to read and watch
- Whilst also helping the other staff members hand out food at mealtimes
Education
Bachelor of Science - Psychology
Canterbury Christchurch University
2018.09 - 2021.06
Extended Diploma Level 3 - Health and Social Care
West Kent College
2015.09 - 2017.07
GCSE -
Bennett Memorial Diocesan School
2010.09 - 2015.07
Skills
- Communication skills – with children in a child care environment and customer service
- Technical proficiency
- Organisation skills
- Interpersonal skills – trained new staff members
- Customer service – resolving any problems for customers, providing an efficient, friendly service
- Time management
- Problem solving
- Studied psychology allowing me to understand people and how to interact efficiently with them, especially within a team environment
Timeline
Pharmacy Assistant
Hobbs & Butt
2024.10 - 2026.02
Pharmacy Assistant
Paydens
2020.09 - 2024.09
Bachelor of Science - Psychology
Canterbury Christchurch University
2018.09 - 2021.06
Nursery Assistant
Scribbles
2017.11 - 2018.07
Nanny
Childcare
2017.10 - 2018.07
Teaching Assistant in a Primary School
Bidborough Primary School
2017.10 - 2018.01
Dementia Care Assistant
The Hollies
2016.10 - 2017.01
Pharmacy Counter Assistant
Paydens
2016.03 - 2018.08
Extended Diploma Level 3 - Health and Social Care
West Kent College
2015.09 - 2017.07
GCSE -
Bennett Memorial Diocesan School
2010.09 - 2015.07