Sophie Robertson
Port Sunlight,Wirral
Summary
Accomplished professional with extensive expertise in litigation strategy, case analysis, and regulatory compliance. Demonstrates advanced proficiency in Microsoft Office and legal documentation, consistently meeting court deadlines with high-quality work. Skilled in liaising with counsel, negotiating in litigation settings, and utilising a variety of legal case management systems such as Proclaim. Adept at trial preparation, evidence evaluation, and dispute resolution while maintaining strong client communication and attention to detail. Committed to organisational development and performance metrics analysis to drive corporate ethics understanding and risk assessment.
Overview
12
12
years of professional experience
10
10
years of post-secondary education
Work history
Litigation Executive/ Trainee Solicitor
Fletchers Solicitors
Southport, Sefton
06.2021 - 12.2025
- Managed case files and maintained detailed records to ensure compliance with legal procedures.
- Conducted legal research and drafted documents to support litigation strategies and client interests.
- Collaborated with senior solicitors to prepare for court hearings and mediation sessions effectively.
- Reviewed and organised evidence to strengthen cases and assist in case presentations.
- Liaised with clients to gather information and provide updates on case progress and outcomes.
- Assisted in the development of legal strategies by analysing case law and relevant statutes.
- Attended client meetings and court proceedings to observe and support senior team members.
- Enhanced knowledge of litigation processes through continuous professional development and training.
- Prepared meeting minutes meticulously and distributed them among relevant stakeholders promptly for action planning.
- Increased team efficiency by implementing streamlined operational procedures.
- Improved client relationships through consistent follow-up and updates on project statuses.
Customer Contact Team Member
Fletchers Solicitors
Southport, Sefton
12.2020 - 06.2021
- Managed customer inquiries through various channels, ensuring timely and effective responses.
- Assisted in resolving client issues by collaborating with legal teams and support staff.
- Streamlined communication processes to enhance customer satisfaction and service delivery.
- Maintained accurate records of client interactions, contributing to improved operational efficiency.
- Monitored trends in customer feedback to identify areas for service improvement and innovation.
- Upheld company policies strictly, fostering a compliant work environment.
- Collaborated effectively with team members to meet project deadlines.
Sales Assistant
Peacocks
Southport, Sefton
10.2017 - 12.2020
- Assisted customers in finding products and provided exceptional service throughout shopping experience.
- Managed stock levels and ensured shelves were well-presented and fully stocked at all times.
- Collaborated with team members to create a positive shopping atmosphere and enhance customer satisfaction.
- Processed transactions accurately and efficiently using point-of-sale systems whilst maintaining data integrity.
- Supported promotional activities by effectively displaying merchandise and communicating offers to customers.
- Trained new staff members in operational procedures and customer service standards to ensure consistency.
- Resolved customer inquiries and complaints professionally, ensuring a swift and satisfactory resolution.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Built strong relationships with regular customers for repeat business.
- Utilised excellent communication skills to provide detailed product information.
Sales Assistant
Primark
Southport, Sefton
03.2015 - 09.2017
- Assisted customers in selecting merchandise and provided product knowledge to enhance shopping experience.
- Processed sales transactions efficiently, guaranteeing accuracy and prompt service at checkout.
- Handled customer inquiries and resolved issues professionally, contributing to positive customer relationships.
- Participated in regular team meetings to discuss sales strategies and improve customer engagement initiatives.
- Trained new staff members, fostering a supportive working environment.
- Assisted customers with product selection for optimal satisfaction.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Improved customer service by efficiently handling queries and complaints.
Placement
South Sefton Magistrates Court
Bootle, Sefton
03.2014 - 03.2014
- This placement allowed me to gain experience of the magistrate legal system, observing the court system first-hand, ranging from witnessing remand court and trials, to the administration, documentation, and filling of legal documents.
- Writing and accurately filing legal documents
- Observing the process of remand court and witnessing trials.
- Gaining an insight into the processing of criminal law
Education
BA (Hons) - English
Liverpool John Moores University
Liverpool 09.2017 - 07.2020
A-Levels -
Sacred Heart Catholic College
Crosby, Sefton 09.2015 - 07.2017
Sacred Heart Catholic College
09.2010 - 07.2015
Skills
- Time management and organisation
- Regulatory compliance
- Dispute resolution
- Attention to detail
- Analytical thinking
- Statistical software proficiency
- Process improvement strategies
Accomplishments
⮚ Katherine O’Hare Award (achieved at Sacred Heart Catholic College) for outstanding service to the college and community – July 2016
⮚ Outstanding academic achievement in Extended Project (achieved at Sacred Heart Catholic College) – September 2017
Affiliations
- Member of College Council serving from 2015-2017
- Published member of the College magazine 2015-2017
- ember of the English Board of Study at LJMU serving 2019-2020
References
References available upon request.
Interests
Avid reader of classical literature, passionate about writing and critical analysis. I enjoy traveling and exploring cultural heritage, particularly in Italy when visiting my family. I guitar as a creative outlet and stress reliever.
Timeline
Litigation Executive/ Trainee Solicitor
Fletchers Solicitors
06.2021 - 12.2025
Customer Contact Team Member
Fletchers Solicitors
12.2020 - 06.2021
Sales Assistant
Peacocks
10.2017 - 12.2020
BA (Hons) - English
Liverpool John Moores University
09.2017 - 07.2020
A-Levels -
Sacred Heart Catholic College
09.2015 - 07.2017
Sales Assistant
Primark
03.2015 - 09.2017
Placement
South Sefton Magistrates Court
03.2014 - 03.2014
Sacred Heart Catholic College
09.2010 - 07.2015