Summary
Overview
Work history
Skills
Additional Information
Custom
Timeline
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Sophie Roberts

Maesteg,County Borough of Bridgend

Summary

Dedicated professional with extensive experience in manual handling, hoist operation, and support work. Demonstrates exceptional skills in compassionate communication and emotional support, ensuring the well-being of clients. Proven ability in sales persuasion, stock counting, and planogram development, contributing to effective strategic planning. Committed to maintaining high standards of health and safety procedures. Seeking opportunities to leverage expertise in a dynamic environment.

Friendly Store Assistant with knack for customer service and stock management. Skilled in creating welcoming environments and ensuring smooth store operations. Known for improving customer satisfaction and maintaining well-organised inventory.

Overview

10
10
years of professional experience

Work history

Store assistant

Filco
Maesteg, UK
12.2023 - 01.2025
  • Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability
  • Promptly identified and retrieved items in stock room to maximise sales opportunities
  • Handled complaints calmly and professionally, minimising conflict and maintaining customer satisfaction
  • Attended regular training opportunities to maintain up to date product and service knowledge

Support home care worker

BCBC
Bridgend, UK
07.2023 - 10.2023
  • Nurtured service users' confidence and independence, improving social rehabilitation for patients
  • Offered compassionate physical and emotional support to patients, enhancing overall health and wellbeing
  • Improved patient satisfaction ratings by providing faultless personal care
  • Uphold safety and hygiene standards to reduce incidents and accidents
  • Assisted in daily personal care routines for improved patient wellbeing

Warehouse Operative

Amazon
Swansea, UK
11.2014 - 01.2015
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policies
  • Minimised product damage, ensuring goods were correctly handled and stored to task specifications

Skills

  • Manual handling
  • Hoist operation
  • Support work
  • Compassionate communication
  • Emotional support
  • Sales persuasion
  • Stock counting
  • Health and safety procedures
  • Planogram development
  • Strategic planning

Additional Information

I have also worked as a Self employed driver delivering Parcels for Amazon in a high pace environment while conducting excellent customer service, while working on a dead lines with obeying the rules of the road.

Custom

valid UK drivers licence

Timeline

Store assistant

Filco
12.2023 - 01.2025

Support home care worker

BCBC
07.2023 - 10.2023

Warehouse Operative

Amazon
11.2014 - 01.2015

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Sophie Roberts