Summary
Overview
Work history
Education
Skills
Languages
Timeline
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SOPHIE RICHARDS

LIVERPOOL,MERSEYSIDE

Summary

Experienced professional focused on delivering exceptional customer service and enhancing client satisfaction. Skilled in resolving issues promptly and maintaining positive client relationships through effective communication and problem-solving abilities. Proven track record in creating seamless customer experience, ensuring loyalty and retention.

Overview

6
6
years of professional experience

Work history

Administration officer

Home Office
Liverpool, Merseyside
03.2025 - 09.2025
  • Handled sensitive information within GDPR compliance.
  • Delivered on company-wide targets to tight deadlines with accuracy and efficiency, assessing over 65 applications per day.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Applied previous knowledge of Microsoft Software applications in day to day work.

Head Nail Technician

Brow HQ
Chester, Cheshire
10.2024 - 03.2025
  • Built and maintained strong, friendly professional relationships with clients in order to provide an outstanding level of service and retain client loyalty.
  • Assured smooth operation of the salon by managing appointments efficiently.
  • Contributed to team meetings and training sessions to enhance overall service quality at the salon.
  • Acquired a UK Nail Technician licence which provided an in-depth knowledge of techniques and processes, allowing me to relay information in an understandable way, ensuring absolute trust from clients.

Bar Team Member

Greene King
Chester, Cheshire
09.2022 - 11.2024
  • Assisted in stock control and inventory management for smooth bar operations.
  • Dealt with customer complaints promptly contributing towards reputation for excellent customer service.
  • Worked in fast-paced setting to meet all service demands.
  • Served 100s of customers per shift whilst maintaining accuracy and excellent standards of service.

Data and Analyst Administrator

NHS Digital
Liverpool, Merseyside
06.2021 - 09.2022
  • Generated individual reports for 30+ patients per day, recording and taking any action necessary and relaying important information to senior team leaders.
  • Produced and edited high-quality documents and spreadsheets for internal needs.
  • Communicated and liaised with people across NHS digital at all levels.
  • Voluntarily partook in extensive training courses for Microsoft software applications including Excel, Outlook, and Word.

Sales Assistant

NEXT Ltd
Liverpool
02.2020 - 06.2021
  • Completed sales for up to 200 customers per shift.
  • Maintained currency on industry trends and participating in professional development opportunities to strengthen product and service knowledge.
  • Contributed to a positive and professional work environment.

Education

Certificate of Higher Education - Graphic Design

University of Chester
Chester
06.2023

A-Levels -

City of Liverpool College
Liverpool
06.2019

GCSEs -

Archbishop Blanch High School
Liverpool
06.2015

Skills

I've played hockey for over ten years and captained a team for two seasons my time as captain enabled me to learn and improve many skills including:

  • Coaching and mentoring
  • Behaviour management
  • Encouraging teamwork
  • Problem solving
  • Quick decision making
  • Strong organisation skills

I am a creative individual and have produced commissioned works of art using skills developed during my Graphic Design university course including posters, portraits, card games, and album covers Through trail and error in providing this service I have learned:

  • Time organisation
  • Adobe creative suite mastery
  • Critical observer
  • Proofreading capability
  • High self-motivation

Additionally, I have been learning Spanish since May 2025 with the intention of becoming fluent I have aspirations of learning multiple languages in the future including, French, German and Dutch

Languages

Spanish
Elementary (A2)

Timeline

Administration officer

Home Office
03.2025 - 09.2025

Head Nail Technician

Brow HQ
10.2024 - 03.2025

Bar Team Member

Greene King
09.2022 - 11.2024

Data and Analyst Administrator

NHS Digital
06.2021 - 09.2022

Sales Assistant

NEXT Ltd
02.2020 - 06.2021

Certificate of Higher Education - Graphic Design

University of Chester

A-Levels -

City of Liverpool College

GCSEs -

Archbishop Blanch High School

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SOPHIE RICHARDS