Sophie Pritchard-Gordon
Berkshire
Summary
Dedicated professional with a strong foundation in product or service knowledge, rota planning, and task delegation. Demonstrates expertise in staff training and mentoring, complemented by excellent communication skills and customer relationship building. Known for punctuality, team motivation, and the ability to remain calm under pressure. Proficient in team building and upselling, with a commitment to enhancing operational efficiency. Aspires to leverage skills in a dynamic environment to drive organisational success.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Deputy Manager
Brunning & Price
Eversley, Hampshire
11.2024 - Current
- Assisted in managing daily operations to ensure seamless service delivery.
- Lead staff training, ensuring all staff members were compliant with company policies and procedures.
- Responded to customer inquiries and resolved issues to enhance guest satisfaction.
- Coordinated with kitchen staff to ensure highest standards during service.
- Monitored stock levels of the cellar, ensuring we were sufficiently stocked, but also ensuring we were not sitting on benign stock holding.
Assistant Manager
Red Lion
Steeple Aston, Oxfordshire
05.2024 - 11.2024
- Organised shift briefings with staff (highlighting changes to menu, daily sales targets, and any special requirements/requests from guests).
- Assisted new staff members, completing interviews, onboarding, and health and safety briefings.
- Completed weekly rotas for front of house staff. Meeting business needs, but also remaining fair and accommodating.
- Developed promotional displays to enhance product visibility and attract customers during quieter trading hours.
Retail Assistant
Rebellion Beer Company
Marlow, Buckinghamshire
07.2023 - 05.2024
- Assisted customers in locating products.
- Operated point-of-sale system efficiently to process transactions and handle cash.
- Maintained cleanliness and organisation of shop floor to enhance customer experience.
- Occasionally helped out in bar during busy hours. Being able to suggest perfect pint based on customers' preferences.
- Contributed to visual merchandising efforts to create appealing product displays and attract customers.
- Resolved customer complaints, ensuring satisfaction and repeat business.
Acting Assistant Manager
Majestic Wine
High Wycombe, Buckinghamshire
12.2022 - 07.2023
- Assisted team in managing daily operations, ensuring seamless customer service experiences.
- Coordinated staff schedules and training sessions to enhance team performance and service quality.
- Implemented new stock management procedures, improving inventory accuracy and reducing waste.
- Developed promotional displays to effectively showcase products and attract customer attention.
- Achieved record seasonal sales for store whilst in this position.
Retail Assistant/Driver
Majestic Wine
Sunningdale, Windsor and Maidenhead
07.2020 - 12.2022
- Assisted customers with product selection and provided recommendations based on preferences.
- Delivered orders to customers ensuring timely and safe transportation of products.
- Maintained cleanliness and organisation of stockroom and retail floor to enhance shopping experience.
- Collaborated with team members to ensure smooth operation during busy periods and special events.
Bar Supervisor
Brunning & Price
Twyford, Wokingham
08.2015 - 07.2020
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored new staff members keen to work behind bar.
- Monitored stock levels of cask ales, wine, spirits, and soft drinks.
- Performed weekly line clean.
- Developed and implemented a gin menu, contributing to an elevated customer experience.
Education
NVQ Level 3 - Health & Social Care
Berkshire College of Agriculture
Maidenhead, Windsor and Maidenhead 09.2014 - 07.2016
Skills
- Product or service knowledge
- Rota planning and task delegation
- Cleaning tasks
- Staff training and mentoring
- Communication skills
- Customer relationship building
- Punctual
- Team motivation
- Calm under pressure
- Team building
- Upselling
Accomplishments
Awarded "Sales Assistant of The Year" from Majestic Wine - 2022
Certification
WSET Level 2 - May 2019
Cellar Management - 2018
Timeline
Deputy Manager
Brunning & Price
11.2024 - Current
Assistant Manager
Red Lion
05.2024 - 11.2024
Retail Assistant
Rebellion Beer Company
07.2023 - 05.2024
Acting Assistant Manager
Majestic Wine
12.2022 - 07.2023
Retail Assistant/Driver
Majestic Wine
07.2020 - 12.2022
Bar Supervisor
Brunning & Price
08.2015 - 07.2020
NVQ Level 3 - Health & Social Care
Berkshire College of Agriculture
09.2014 - 07.2016
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