Sophie Pearson
Slough,West Berkshire
Summary
Highly organized and dependable professional with over 8 years of experience in facilities and maintenance management. Proven ability to adapt quickly to high-pressure situations while maintaining a high standard of service. Seeking to leverage accumulated skills and knowledge in a proactive role that emphasizes efficiency and effectiveness.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work history
Property & CAFM Administrator
Delfont Mackintosh Theatres Ltd
London, City of London
01.2023 - Current
- Provide administrative support including requesting quotations, raising POs, organising contractor access and processing invoices to 70 service contract providers fulfilling both soft and hard FM services.
- Track service dates and relevant certification to ensure all venues remain complaint, managing this through bespoke spreadsheets and a H&S portal.
- Provide daily updates on maintenance issues raised through venue show reports and the CAFM system to the Director of Property. Liaise with the maintenance service provider to prioritise reactive works and agree escalations to preferred contractors.
- Manage the day-to-day schedule for the growing team of in-house decorators working closely with venues and the Head of Projects to maintain the highest level level of finish.
- Prior to outsourcing the maintenance service in June 2024, assisted in managing a team of maintenance operatives including rota scheduling, purchasing, and job assignments.
- Lead CAFM specialist for the company working with the maintenance service provider to ensure their CAFM system is continuously improving to fit the demands of the company.
CAFM Administrator
Eton College
Eton, West Berkshire
12.2018 - 12.2022
- Advanced training completed for Concept Evolution and Concept Reach including Concept Client back-office training and workflow training.
- Assisted in organising and managing both remedial tasks, minor project work, and PPMs across 250 buildings.
- Managed daily maintenance of CAFM system and organise, code, and implement improvements across system.
- Ran monthly reports on direct labour and contractor performance for Facilities and Maintenance Manager.
- Allocated tasks to contractors, organising access and compliance documentation, and raising purchase orders/settling invoices as necessary.
- Managed contractor compliance documentation for 226 contractors used by maintenance, grounds, H&S, central cleaning and surveying.
Customer Services Assistant - Accommodation
Royal Holloway University
Egham, Surrey
04.2017 - 12.2018
- Assisted in managing over 3000 rooms ensuring that any maintenance issues are reported and followed up as per agreed SLAs.
- Lead check in process for students over Start of Session for 1600 rooms.
- Lead allocation, check in processes, and maintenance, of over 3000 rooms during Summer Conferences seeing close to 30,000 guests over 2.5 month period.
- Trained on PLANET FM system for maintenance and in-house room management system
Education
Bachelor of Arts - Dance & Theatre Studies
Kingston University
09.2009 - 06.2012
BTEC National Diploma - Performing Arts
East Berkshire College
09.2007 - 06.2009
City & Guilds Certificate - Communication
East Berkshire College
09.2007 - 06.2009
GCSEs - Math, Triple Award Science, English (Literature & Language), PE, Drama, German.
Windsor Girls' School
Windsor, Windsor and Maidenhead 09.2003 - 07.2006
Skills
- Trained in multiple CAFM systems including Concept Evolution, Planet, Maximo, and Phoenix (Orca)
- Confident with computer systems including Microsoft Office, SAGE, and BlueLemon
- Extensive clerical, administrative and office management skills
- Attention to detail shown in data management, reporting, and budget tracking
Affiliations
- Reading
- Cross Stitching
- Travelling
References
References available upon request.
Timeline
Property & CAFM Administrator
Delfont Mackintosh Theatres Ltd
01.2023 - Current
CAFM Administrator
Eton College
12.2018 - 12.2022
Customer Services Assistant - Accommodation
Royal Holloway University
04.2017 - 12.2018
Bachelor of Arts - Dance & Theatre Studies
Kingston University
09.2009 - 06.2012
BTEC National Diploma - Performing Arts
East Berkshire College
09.2007 - 06.2009
City & Guilds Certificate - Communication
East Berkshire College
09.2007 - 06.2009
GCSEs - Math, Triple Award Science, English (Literature & Language), PE, Drama, German.
Windsor Girls' School
09.2003 - 07.2006
Similar Profiles
Shauna McCarthyShauna McCarthy
Bar and Catering Deputy Manager at Delfont Mackintosh Ltd.Bar and Catering Deputy Manager at Delfont Mackintosh Ltd.
Nicola Jane ThorpNicola Jane Thorp
Deputy Head of WHAM swing at Cameron Mackintosh and DisneyDeputy Head of WHAM swing at Cameron Mackintosh and Disney
Shane PowellShane Powell
Before and After School Care Assistant at Colin Mackintosh, DirectorBefore and After School Care Assistant at Colin Mackintosh, Director
Sandeep PanesarSandeep Panesar
Civil graduate engineer at Wood PLCCivil graduate engineer at Wood PLC
Gutta PraveenGutta Praveen
Customer service and sales office administrator at Domoworktops LTDCustomer service and sales office administrator at Domoworktops LTD