Sophie Payne

Operated checkout functions within a six-person team, supporting over 70 colleagues.

Maintained a positive and friendly attitude, enhancing team morale.

Excelled under pressure during peak trading periods, ensuring efficient operations.

• Ensured cleanliness and hygiene around checkouts, enhancing the store's image.
• Improved customer satisfaction with prompt and courteous service.
• Conducted regular audits on tills to minimise discrepancies in cash handling.
• Dealt with complex customer queries swiftly to increase overall satisfaction levels.
• Enhanced team productivity through effective training sessions.
• Upheld store policies, resulting in a well-regulated shopping experience for customers.
• Coordinated break schedules effectively, ensuring continuous availability of checkout services.

Completed night deliveries promptly, ensuring adherence to schedules.
Led fresh teams during managerial absences to maintain operational continuity.
Delivered high-quality work efficiently, enabling support for colleagues in fulfilling delivery tasks.