Sophie Paterson-Jones

Responsible for the following areas:

* Fostered an engaging learning environment to motivate students.

* Implemented regular assessments to monitor student progress.

* Streamlined course materials, leading to enhanced learning experiences.

* Managed student records accurately, upholding data protection protocols.

Created and ran Myriad Creative. Grew the business, in collaboration with my business partner, from 1 employee to 25 employees over 13 years.

* Facilitated training programmes to improve employee skills and capabilities.

* Directed complex projects to successful completion.

* Orchestrated large-scale events to enhance brand visibility.

* Established performance metrics, resulting in increased team efficiency.

* Delivered high-quality services by maintaining customer focus at all times.

* Secured new clients through targeted marketing campaigns.

* Promoted a culture of continuous improvement, driving operational excellence.

Dealt with the administration of running courses for foreign students in the UK and English-speaking countries around the world, including:

* Prepared important documentation to ensure the smooth running of courses.

* Ensured clear communication by drafting and sending out pertinent course information.

* Liaised with various departments to synchronise course timetables effectively.

* Administered exams, maintaining academic integrity at all times.

* Data entry,

* Handled administrative tasks efficiently to support overall department operations.

* Addressed student, parent and client queries promptly, improving their satisfaction levels significantly.

* Assisted in budget preparation for each course, facilitating efficient financial planning.

* Conducted workshops and conferences to train teachers in new programmes and teaching methods.

* Coordinated with warehouse staff; ensured correct storage of goods.

* Monitored market fluctuations to make informed buying decisions.

* Attended trade shows, building a strong network within the industry.

* Assessed potential suppliers, ensuring quality and reliability.

* Identified new vendors whilst researching competitive markets globally.

* To reduce expenses, negotiated bulk purchase deals with suppliers.

* Upheld company policies whilst dealing with returns and exchanges.

* Facilitated smooth checkouts with efficient bagging and wrapping practices.

* Updated window displays regularly for fresh store appeal.

* Coordinated closely with management on shop floor layouts and visual merchandising.

* Assisted in inventory counts, maintaining accurate records.

* Greeted every customer warmly, promoting a friendly atmosphere.

* Assisted customers in finding desired items to enhance their shopping experience.

* Ensured customer satisfaction by providing attentive service and handling complaints professionally.

* Improved customer satisfaction by providing efficient and friendly service.

* Enhanced guest satisfaction through attentive and prompt service.

* Demonstrated excellent multitasking abilities for the timely delivery of orders.

* Managed table settings for an enhanced dining experience.

* Maintained a clean and organised dining area for customer comfort.

* Met special dietary requests with careful preparation and presentation of dishes.

* Collaborated with kitchen staff to ensure order accuracy.

* Assisted with inventory management and streamlined restaurant operations.

* Ordered and stocked beverage supplies, maintained availability of popular drinks.

* Handled cash transactions accurately; ensured a balanced till at the end of the shift.