Sophie Owen
Shrewsbury,Shropshire
Summary
I am a motivated and approachable individual who enjoys learning, meeting new people and taking on new challenges. I have a strong interest in sport, business and creative areas, and I am keen to explore where these interests could take me professionally. Through my experience in customer service and team leadership, I have developed strong communication, organisation and problem-solving skills, as well as the confidence to take responsibility. I am eager to build on these skills, gain new experiences and contribute positively wherever I work.
Overview
5
5
years of professional experience
Work History
Team Leader (Promoted from Waitress/Bartender)
Greene King PLC
Shrewsbury, Shropshire
05.2026 - Current
- Resolved complex customer enquiries, disputes and complaints.
- Worked across both Front of House and kitchen, adapting to changing business needs
- Planned workloads and delegated tasks to ensure the team was prepared during busy periods
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Kitchen trained, preparing and assisting with food service while following food safety and hygience standards
- Adapted quickly to changing business priorities, demonstrating agility and leadership.
- Built positive working relationships with colleagues and supported a friendly team environment
- Offered constructive feedback to employees in response to quality assurance measures.
Waitress/Bartender
Greene King PLC
Shrewsbury, Shropshire
10.2023 - 05.2026
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Enhanced customer experience by actively engaging with guests and addressing their needs., serving each guest with sincere, positive and a sincere, positive and enthusiastic attitude.
- Resolved customer complaints empathetically, providing solutions to ensure positive dining experiences.
- Assisted colleagues during busy periods, fostering a team-oriented atmosphere to improve overall service.
- Handled multiple tables efficiently, prioritising tasks to ensure seamless service during peak hours.
- Processed customer payments accurately, handling cash, credit card, and contactless transactions.
- Maintained brand image by keeping a neat personal appearance.
- Kept bar stocked and organised for easy access and quick service to customers.
Temporary Receptionist
Paveaways
Oswestry, Shropshire
04.2024 - 05.2024
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Welcomed guests and clients in a friendly, positive manner.
- Maintained a tidy and welcoming reception area, upholding company standards for cleanliness.
- Managed incoming calls efficiently, redirecting to appropriate departments to streamline communication.
Pot Washer/BOH
Moor Farm
Shrewsbury, Shropshire
02.2022 - 07.2022
- Managed kitchen cleaning duties to maintain organised, well-stocked workstations and ensure a safe working environment.
- Washed and organised cookware, utensils, and dishes to maintain cleanliness and readiness for use.
- Ensured floors and work surfaces were kept dry and free from hazards, reducing the risk of slips and falls.
- Disposed of kitchen waste and recycling appropriately.
- Followed all rules and regulations related to safe food handling, preparation and storage.
- Assisted kitchen team in coordinating tasks and managing high-volume orders during peak hours to ensure efficient service.
Education
A-Levels -
Shrewsbury College
Shrewsbury01-2025
GCSEs - Compulsory and Optional Subjects
The Corbet School
Shrewsbury01-2023
Skills
- Team leadership
- Task delegation
- Staff training
- Customer service
- Communication
- Organisation
- Relationship building
- Problem solving
- Adaptability
- Teamwork
Hobbies and interests
- Social media & Digital media
- Fundraising & Charity events
- Sport & Physical education
Accomplishments
- Completed a charity 5k and raised funds for Hope House Children's Hospices
- Balanced A-Level studies with a part-time employment
- Gained Kitchen and Front-of-House training within work
- Achieved multiple awards and recognitions across a range of sports within and outside out of school, consistently demonstrating dedication, perseverance and a commitment to personal development
Timeline
Team Leader (Promoted from Waitress/Bartender)
Greene King PLC
05.2026 - Current
Temporary Receptionist
Paveaways
04.2024 - 05.2024
Waitress/Bartender
Greene King PLC
10.2023 - 05.2026
Pot Washer/BOH
Moor Farm
02.2022 - 07.2022
A-Levels -
Shrewsbury College
GCSEs - Compulsory and Optional Subjects
The Corbet School