Sophie O'Rourke
Liverpool,Merseyside
Summary
Experienced police officer with 20 years service, achieving the rank of detective sergeant and awarded various commendations. Demonstrated expertise in people management and public communication, effectively resolving complex issues while ensuring high standards of public service and confidence. Proven ability to make quick, informed decisions under pressure, utilising technology and various software systems to enhance operational efficiency. Skilled in both team collaboration and independent work, with a strong background in remote working, communication and data access.
Overview
19
19
years of professional experience
Work history
Detective sergeant
Greater Manchester Police
10.2006 - Current
- Applied critical thinking and risk assessment to analyse problems, evaluate solutions and make informed decision and conclusions.
- Delivered exceptional customer service by proactively listening to concerns and resolving issues in person, on the phone or by written response thereby increasing satisfaction levels and public trust.
- Prepared thorough, accurate case files for court and liaised with the Crown Prosecution service and supported victims to secure convictions, often testifying at trials.
- Displayed energy and enthusiasm in a fast-paced environment, handling challenging situations with ease, delivering targets with accuracy and efficiency working to tight deadlines.
- Managed and directed a team of police staff and detectives ensuring thorough investigation and high efficiency and productivity levels, boosting morale with consistent support and guidance.
- Navigated various computer systems, communication devices and bespoke technical tools, ensuring up to date knowledge.
- Kept sensitive intelligence and information safe ensuring GDPR compliance at all times.
- Worked flexible hours, covering nights, weekends and bank holidays.
Education
Bachelor of Arts - Law
University of Liverpool
Liverpool /2002 - /2005
A-Levels - Maths, English and Biology
Blue Coat School
Liverpool /2000 - /2002
Skills
- Interpersonal communication
- Decision making under pressure
- Confident multitasker
- People Management
- Proficient in use of technology
- Customer service
Affiliations
- Keen interest in travel, enjoying many city breaks with friends and family. A return to New York is next on the list.
- Theatre and art - a visit to the Louvre in January was a special highlight.
- Volunteering for charity - most recently for the homeless and elderly.
References
References available upon request.
Timeline
Detective sergeant
Greater Manchester Police
10.2006 - Current
Bachelor of Arts - Law
University of Liverpool
/2002 - /2005
A-Levels - Maths, English and Biology
Blue Coat School
/2000 - /2002