Sophie Oram
Summary
Dedicated professional with a strong foundation in customer service and hospitality, known for reliability, adaptability, and exceptional communication skills. Proficient in time management, organisation, and multitasking, with a proven ability to handle food and beverage preparation, money handling, and ordering procedures efficiently. Demonstrates effective listening and team collaboration skills while maintaining patience under pressure. Committed to performance improvement and cross-selling techniques to enhance customer satisfaction.
Overview
5
5
years of professional experience
Work history
Delicatessen Assistant
Cold cuts delicatessen
Blyth, England
2021.08 - Current
- checking in people to the hotel, taking bookings over the phone, sending copies of invoices
- Listen to customer requests and suggest additional menu items as appropriate to upsell products.
- Take special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Listen carefully to customer requests and prepare orders according to those preferences.
- Deliver exemplary customer service to guests.
- Receive payment via cash, cheque, card, or mobile payment.
- Respond to telephone inquiries regarding available products and services and help customers make appropriate choices.
- Clean and sanitize dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Work closely with the team.
Hospitality Worker
The waterford arms
Seaton sluice, England
2022.02 - 2025.12
- I work well within the team.
- I have excellent customer service skills and know how to communicate professionally, identify and resolve any customer complaints.
- Process payments with focus on accuracy and correct cash-handling procedures.
- Greet guests in a friendly and professional manner.
- Reduce risks by maintaining clean and organised work environment.
- Prepare food and beverages and ensure adherence of quality and safe food-handling standards.
- Checking people into the hotel taking payment and information from them
- Taking bookings for the hotel over the phone and obtaining contact details
Education
GCSEs - Maths, English language, English literature, French, Combined science, History, Heath and social
Bede academy Blyth
level 3 certificate diploma - Criminolgy, Policing roles
Newcastle College
Skills
- Reliable
- adaptable
- flexible
- Time management
- exceptional verbal and written communication
- organisation
- multitasking
- Customer service
- Communicating skills
- Listening skills
- Food handling
- Money handling
- Beverage preparation
- Ordering procedures
- Cross-selling
- Hospitality service
- Performance improvement
- Effective listening
- Team collaboration
- Patience under pressure
Hobbies and Interests
- I enjoy spending time with my family.
- Going on hikes
- Reading.
Timeline
Hospitality Worker
The waterford arms
2022.02 - 2025.12
Delicatessen Assistant
Cold cuts delicatessen
2021.08 - Current
level 3 certificate diploma - Criminolgy, Policing roles
Newcastle College
GCSEs - Maths, English language, English literature, French, Combined science, History, Heath and social
Bede academy Blyth