Sophie Nicholson
Askern, Doncaster,North Yorkshire
Summary
Professional with extensive expertise in customer service standards and have obtained health and safety certifications. Proven ability to lead teams, train staff, and resolve conflicts effectively. Strong communication and time management skills, with a commitment to punctuality and reliability. Focused on maintaining high standards while enhancing operational efficiency.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work history
Function bar supervisor
Grand Hotel Gosforth Park
Newcastle upon Tyne, Northumberland
2023.09 - Current
- Enforced age restriction laws by verifying customer identification.
- Managed stock levels to prevent overstocking and under-stocking.
- Scheduled staff shifts to optimise bar operations.
- Trained staff to elevate service quality and professionalism.
- Oversaw bar operations to enhance customer satisfaction.
- Supervised team members to guarantee exceptional service delivery.
- Resolved customer complaints swiftly, strengthening relationships with clientele.
Waitress/Barista
Fika Wine Bar
Rossington, Doncaster
2023.03 - 2023.09
- Delivered orders promptly through effective multitasking.
- Enhanced customer satisfaction with efficient, friendly service.
- Assisted in inventory management to streamline operations.
- Handled cash transactions accurately, ensuring balanced till at shift end.
- Elevated dining experience by providing exceptional customer service.
Bar staff/Waitress
Doncaster Racecourse
Doncaster
2023.01 - 2023.08
- Resolved customer complaints using professional communication skills.
- Ensured timely delivery of orders by multitasking effectively.
- Maintained clean, organised dining area for optimal comfort.
- Enhanced guest satisfaction with attentive, prompt service.
- Created welcoming atmosphere by warmly greeting guests.
Receptionist
Russet Tanning Salon
Rossington, Doncaster
2020.07 - 2023.01
- Ensured smooth daily operations through effective appointment scheduling.
- Maintained an organised reception area to uphold professionalism.
- Managed incoming calls efficiently using a multi-line telephone system.
- Handled front desk enquiries to enhance customer satisfaction.
- Exhibited strong multitasking skills while balancing diverse responsibilities without compromising quality.
Cleaner
Meraki Hair Salon
Rossington, Doncaster, North Yorkshire
2018.09 - 2023.01
- Achieved a sparkling finish on glass surfaces through proper cleaning materials.
- Adhered to company policies for chemical use, minimising health risks.
- Maintained tidy and organised communal areas for enhanced functionality.
- Conducted routine inventory checks on cleaning supplies to prevent shortages.
Bar staff member
The Legion Pub
Rossington, Doncaster
2022.01 - 2022.10
- Maintained high hygiene standards by cleaning and sanitising bar area thoroughly.
- Ensured availability of clean glassware through efficient washing and restocking.
- Supported team members during busy shifts to enhance operational efficiency.
Education
Bachelor degree - LLB Law
Newcastle University
Newcastle upon Tyne 2023.09 - 2026.09
A-Levels - Law, English Literature, History
New College Pontefract
Pontefract, Wakefield 2021.09 - 2023.09
GCSEs - English, Mathematics, Science
Campsmount Academy
Campsall, Doncaster 2016.09 - 2021.09
Skills
- Health and safety certifications
- Hospitality standards expertise
- Proactive initiative
- Resilience under pressure
- Effective communication
- Time management
- Alcohol legislation awareness
- Punctuality and reliability
- Team leadership
- Conflict resolution
- Training and mentoring
- Multitasking efficiency
Timeline
Function bar supervisor
Grand Hotel Gosforth Park
2023.09 - Current
Bachelor degree - LLB Law
Newcastle University
2023.09 - 2026.09
Waitress/Barista
Fika Wine Bar
2023.03 - 2023.09
Bar staff/Waitress
Doncaster Racecourse
2023.01 - 2023.08
Bar staff member
The Legion Pub
2022.01 - 2022.10
A-Levels - Law, English Literature, History
New College Pontefract
2021.09 - 2023.09
Receptionist
Russet Tanning Salon
2020.07 - 2023.01
Cleaner
Meraki Hair Salon
2018.09 - 2023.01
GCSEs - English, Mathematics, Science
Campsmount Academy
2016.09 - 2021.09