Sophie Nicholson
Askern, Doncaster,North Yorkshire
Summary
Professional with extensive expertise in customer service standards and have obtained health and safety certifications. Proven ability to lead teams, train staff, and resolve conflicts effectively. Strong communication and time management skills, with a commitment to punctuality and reliability. Focused on maintaining high standards while enhancing operational efficiency.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work history
Function bar supervisor
Grand Hotel Gosforth Park
Newcastle upon Tyne, Northumberland
09.2023 - Current
- Enforced age restriction laws by verifying customer identification.
- Managed stock levels to prevent overstocking and under-stocking.
- Scheduled staff shifts to optimise bar operations.
- Trained staff to elevate service quality and professionalism.
- Oversaw bar operations to enhance customer satisfaction.
- Supervised team members to guarantee exceptional service delivery.
- Resolved customer complaints swiftly, strengthening relationships with clientele.
Waitress/Barista
Fika Wine Bar
Rossington, Doncaster
03.2023 - 09.2023
- Delivered orders promptly through effective multitasking.
- Enhanced customer satisfaction with efficient, friendly service.
- Assisted in inventory management to streamline operations.
- Handled cash transactions accurately, ensuring balanced till at shift end.
- Elevated dining experience by providing exceptional customer service.
Bar staff/Waitress
Doncaster Racecourse
Doncaster
01.2023 - 08.2023
- Resolved customer complaints using professional communication skills.
- Ensured timely delivery of orders by multitasking effectively.
- Maintained clean, organised dining area for optimal comfort.
- Enhanced guest satisfaction with attentive, prompt service.
- Created welcoming atmosphere by warmly greeting guests.
Receptionist
Russet Tanning Salon
Rossington, Doncaster
07.2020 - 01.2023
- Ensured smooth daily operations through effective appointment scheduling.
- Maintained an organised reception area to uphold professionalism.
- Managed incoming calls efficiently using a multi-line telephone system.
- Handled front desk enquiries to enhance customer satisfaction.
- Exhibited strong multitasking skills while balancing diverse responsibilities without compromising quality.
Cleaner
Meraki Hair Salon
Rossington, Doncaster, North Yorkshire
09.2018 - 01.2023
- Achieved a sparkling finish on glass surfaces through proper cleaning materials.
- Adhered to company policies for chemical use, minimising health risks.
- Maintained tidy and organised communal areas for enhanced functionality.
- Conducted routine inventory checks on cleaning supplies to prevent shortages.
Bar staff member
The Legion Pub
Rossington, Doncaster
01.2022 - 10.2022
- Maintained high hygiene standards by cleaning and sanitising bar area thoroughly.
- Ensured availability of clean glassware through efficient washing and restocking.
- Supported team members during busy shifts to enhance operational efficiency.
Education
Bachelor degree - LLB Law
Newcastle University
Newcastle upon Tyne 09.2023 - 09.2026
A-Levels - Law, English Literature, History
New College Pontefract
Pontefract, Wakefield 09.2021 - 09.2023
GCSEs - English, Mathematics, Science
Campsmount Academy
Campsall, Doncaster 09.2016 - 09.2021
Skills
- Health and safety certifications
- Hospitality standards expertise
- Proactive initiative
- Resilience under pressure
- Effective communication
- Time management
- Alcohol legislation awareness
- Punctuality and reliability
- Team leadership
- Conflict resolution
- Training and mentoring
- Multitasking efficiency
Timeline
Function bar supervisor
Grand Hotel Gosforth Park
09.2023 - Current
Bachelor degree - LLB Law
Newcastle University
09.2023 - 09.2026
Waitress/Barista
Fika Wine Bar
03.2023 - 09.2023
Bar staff/Waitress
Doncaster Racecourse
01.2023 - 08.2023
Bar staff member
The Legion Pub
01.2022 - 10.2022
A-Levels - Law, English Literature, History
New College Pontefract
09.2021 - 09.2023
Receptionist
Russet Tanning Salon
07.2020 - 01.2023
Cleaner
Meraki Hair Salon
09.2018 - 01.2023
GCSEs - English, Mathematics, Science
Campsmount Academy
09.2016 - 09.2021