SOPHIE NICHOLS
Cromer
Summary
A committed, hard working and passionate individual with good customer service experience and high administrative skills. Extremely organised and conscientious, with a keen eye for detail.
A varied working and educational career so far has provided experience in being an effective team player, collaborating with others and completing tasks to deadlines and professional standards. Not to mention aiding in increasing job efficiency through data input and stock management.
Hard work and passion have proved to be strong assets, always prioritising the task in hand and keeping clear focus. Meticulous and efficient, working well within a fast paced and highly focused environment.
With an ardour for history and heritage proving a strong perseverance with topics that may not always provide a straight answer immediately. Studying such a subject throughout a degree has provided good writing skills, learning how to effectively criticise and edit various projects, ranging from essays and presentations to spreadsheets and articles. As well as being able to research and work to deadlines under pressure, all whilst maintaining a passion for the subject.
All of which are great assets to have in any team.
Overview
5
5
years of professional experience
Work history
Stock Controller
CT Baker Budgens
Holt, Norfolk
08.2025 - 11.2025
- Currently working within a stock management role.
- Setting up an auto ordering system to increase efficiency, raising sales by 10%.
- Maintaining and managing the system.
- Dealing with complaints and issues regarding the above.
- Delivering reports and data updates using word and excel and other Microsoft platforms.
- Utilising the EVO back office database.
- Invoicing and speaking to suppliers.
- Monthly and quarterly stock taking.
- Using data and efficiency reports to find the most effective resolution to any stock flow issues.
Amusement Administrative Assistant and Supervisor
Leisureline
Wells-next-the-Sea, Norfolk
05.2021 - 06.2025
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Utilising Microsoft Office to produce spreadsheets and reports for costs, stock levels, cash flow and machine efficiency.
- Inputting data from invoices, receipts and monthly earnings.
- Quarterly stock taking and submitting stock data reports to deadlines.
- Managing emails and calendars for management.
- Merchandising and organising displays of stock.
- Key holder- responsible for opening and closing.
- Supervised a small team, dealing with rotas and assisting with the payroll.
- Initiated purchases of general stock and office supplies.
- Assisted in paying suppliers and taking deliveries.
- Dealing with customer complaints through email and over the phone.
- Cash handling.
Retail Assistant
SYMTHS Toy Store
Norwich, Norfolk
09.2022 - 12.2022
- Handled cash register operations, aiding in decreasing queue lengths and increasing customer satisfaction.
- Helped in keeping the shop clean and tidy, ensuring shelves were fully stocked and visually appealing.
- Promoted a welcoming environment as the first face that greeted the customer.
- Proficient ladder training.
- Assisted with click and collect duties, ensuring the collection area was up to date and organised.
- Ensured the customer had everything they required and helped with any requests.
- Collaborated with a large team throughout various areas of the store.
Shop Assistant
Electrical World
Wells-next-the-Sea, Norfolk
09.2020 - 05.2021
- Maintained an organised and clean shop.
- Key holder- responsible for opening/closing and cashing up.
- Accepted and checked all deliveries, keeping track of stock flow.
- Maintained a tight stock rotation system both physically and through a spreadsheet.
- Worked individually and occasionally as part of a small team.
- Aided customers with any product queries and requests needed.
- Helped to provide an electrical repair service, managing engineers diaries and phone calls.
- Increased customer satisfaction by resolving issues.
- Delivered a high level of customer service by proactively listening to concerns and answering questions.
Education
Bachelor of Arts with honours - History
University of East Anglia
Norwich, Norfolk 09/2022 - 07/2025
A-Levels - History, Sociology and English
College of West Anglia
Kings Lynn, Norfolk 09/2019 - 06/2021
GCSEs - History, Religious studies, Geography, English, IT, Science, Maths
Alderman Peel High School
Wells-next-the-Sea, Norfolk 09/2014 - 06/2019
Skills
- Phone etiquette
- Microsoft excel data management
- Customer service proficiency
- Administrative experience
- Organisational skills
- Record-keeping accuracy
- Product displays
- Computerised stock control
Affiliations
- Reading
- Embroidery and Haberdashery
- Hiking/nature walks
Timeline
Stock Controller
CT Baker Budgens
08.2025 - 11.2025
Retail Assistant
SYMTHS Toy Store
09.2022 - 12.2022
Amusement Administrative Assistant and Supervisor
Leisureline
05.2021 - 06.2025
Shop Assistant
Electrical World
09.2020 - 05.2021
Bachelor of Arts with honours - History
University of East Anglia
09/2022 - 07/2025
A-Levels - History, Sociology and English
College of West Anglia
09/2019 - 06/2021
GCSEs - History, Religious studies, Geography, English, IT, Science, Maths
Alderman Peel High School
09/2014 - 06/2019