Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Sophie Morgan

Rossendale,Lancashire

Summary

Economics graduate with extensive hospitality experience and a strong background in customer-facing roles. Skilled in building positive customer relationships, resolving enquiries efficiently, and delivering exceptional service in fast-paced, high-pressure environments. Combines strong communication, interpersonal, and problem-solving abilities with analytical skills developed through academic study. Highly organised, adaptable, and committed to maintaining high service standards while contributing to team and business success.

Overview

8
8
years of professional experience

Work history

Driver

Jack and Jill holiday's
Morzine, France
12.2025 - 05.2026
  • Transported guests to and from ski slopes and local destinations using passenger minibus.
  • Provided assistance with luggage and ski equipment to enhance guest experience.
  • Maintained cleanliness of vehicle and conducted routine safety checks to ensure compliance with road safety regulations.

Bar server

Linton Recruitment
Edinburgh
08.2024 - 05.2025
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Supported colleagues during busy periods to ensure smooth operations.
  • Adapted quickly to varying venues and events, including weddings, concerts and rugby matches,

Conference and banqueting team member

The Sheraton Hotel
Edinburgh
09.2021 - 06.2024
  • Followed strict hygiene standards whilst preparing banquet spaces, contributing to health and safety compliance.
  • Adhered to punctuality and professional dress code always showing respect towards company image.
  • Collaborated effectively with kitchen staff for timely delivery of meals at banquets.

Waitress

Nino's
Rawtenstall, Lancashire
06.2018 - 06.2020
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.

Education

Master of Arts - Economics

The University of Edinburgh
Edinburgh
09/2021 - 05/2025

A-Levels -

Bacup and Rawtenstall Grammar School
Rossendale
09/2019 - 06/2021

Skills

  • Communication skills
  • Extensive hospitality background
  • Efficient under pressure
  • Cash handling

Affiliations

  • Rower for Edinburgh University Boat Club
  • Equality, Diversity and Inclusion Officer for Edinburgh Economic's Society
  • Triathlete

Timeline

Driver

Jack and Jill holiday's
12.2025 - 05.2026

Bar server

Linton Recruitment
08.2024 - 05.2025

Conference and banqueting team member

The Sheraton Hotel
09.2021 - 06.2024

Waitress

Nino's
06.2018 - 06.2020

Master of Arts - Economics

The University of Edinburgh
09/2021 - 05/2025

A-Levels -

Bacup and Rawtenstall Grammar School
09/2019 - 06/2021
Sophie Morgan