Sophie Morgan
Deal,Kent
Summary
Compassionate professional with focus on community care and support. Capable of fostering strong relationships to enhance client well-being. Skilled in administering daily care to ensure comprehensive support.
Offering strong foundation in empathy, communication, and teamwork. Knowledgeable about supporting individuals with daily activities and fostering positive, safe environment. Ready to use and develop active listening, problem-solving, and interpersonal skills in health and social care role.
Overview
6
6
years of professional experience
Work history
Community Care Worker.
Lauriem Complete Care Ltd.
Deal, Kent
08.2022 - Current
- Maintained strict confidentiality and sensitivity towards clients needs, building trust with patients.
- Promoted patient independence and dignity through care calls and visits, enhancing overall well-being.
- Developed positive coping strategies for service users with mental health users to promote independence.
- Complied with all safeguarding, risk management, risk assessment and lone working policies and procedures.
- Maintained strict confidentiality at all times, adhering to relevant company policy.
- Provided daily companionship through empathy and connecting with service users.
- Delivered highest standards of support to people with learning disabilities, in line with individual support plans, cultural needs and wishes.
- Promoted inclusion, maintaining positive links with variety of community organization.
- Optimized outcomes by providing person-centred care tailored to user needs and lifestyle.
- Built positive working relationships with colleagues, families and external organizations and professionals.
- Evaluated areas and implemented thorough risk assessments for patients, ensuring goals and objectives were effectively set.
- Managed aggressive and threatening behaviour, working with clients suffering mental health disorders.
- Supported clients in accessing social and leisure activities, developing increased independence and life satisfaction.
Waitress/Bar Staff.
Bowling Green Tavern.
Deal, Kent
03.2019 - 09.2023
- Maintained bar, FOH and cloakroom areas to ensure clean, safe environment for staff and customers.
- Created friendly, welcoming atmosphere to encourage positive guest experiences.
- Promptly communicated refill orders to bar staff, maintaining seamless workflow.
- Thoroughly wiped down and disinfected tables, increasing consumer confidence in internal hygiene practices.
- Served beverages with efficiency and friendliness, ensuring guests satisfaction and offering advice on menu selections.
- Performed bar closing duties, thoroughly cleaning, sanitizing and replenishing stock.
- Provided friendly, courteous service, maximizing positive customer satisfaction ratings.
- Applied responsible alcohol service training to identify high-risk customers, escalating incidents to supervisors to mitigate risks.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Demonstrated exceptional memory and communication skills for reliable and trusted service.
Education
Bachelor of Arts - Primary Education Studies.
The Open University
Milton Keynes 10.2023 -
A-Levels - Performing Arts
The Canterbury Academy
Canterbury 09.2019 - 06.2022
GCSEs - Multiple GCSEs
Sandwich Technology School
Sandwich 09.2014 - 06.2019
Skills
- Emotional support and companionship
- Child and adolescent development
- Needs and risk assessments
- Counselling techniques
- Mental health care
- Safety and infection control
- Health crisis response
- Behavioural counselling
Languages
English
Fluent
Timeline
Bachelor of Arts - Primary Education Studies.
The Open University
10.2023 -
Community Care Worker.
Lauriem Complete Care Ltd.
08.2022 - Current
A-Levels - Performing Arts
The Canterbury Academy
09.2019 - 06.2022
Waitress/Bar Staff.
Bowling Green Tavern.
03.2019 - 09.2023
GCSEs - Multiple GCSEs
Sandwich Technology School
09.2014 - 06.2019
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