Sophie Moore Bethel

• Addressed guest queries promptly, provided excellent customer service with supported research.
• Worked closely with event managers to understand specific requirements for each function and instructions to follow.
• Provided assistance in setting up promotional booths and facilities.
• Maintained clean event spaces, boosted overall guest satisfaction.
• Assisted in post-event tasks such as clean up and inventory management to ensure a tidy venue after every occasion.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Worked at various different events such as weddings, Birthdays and Private personal events tailoring the environment.
• worked with a high pressured group of mixed ages and background staff to ensure the service was smooth on a strict schedule.

I completed a week of work experience under this estate agency secured through a family contact. This consisted of:

• creating a proficient filing system for brochures and comparison property information to maximise efficiency for the agents.
• Managed communication with new property owners via email and phone calls to ensure smooth transitions of keys to their recently purchased properties.
• Utilised online resources to learn about property markets and effectively manage current properties on the market.
• handled and responded to phone calls with customers, taking messages for the member of staff required.

• Restocked bar efficiently during busy periods.
• Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
• Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
• waited tables with food and catered for personal requirements.

During these 3 months, I had monitored and helped in the running of an afterschool care club for my Bronze DofE at a primary school. This included:

• Looking after children between the ages of 5-10 with a range of needs.
• following the health and safety regulations for the environment, and providing guidance on the children in the club.
• aiding with providing sufficient food and cleaning up.
• I helped re-enforce the behaviour expectations and promote respectful play and friendship; Manage emotional dynamics within groups to foster a supportive and collaborative atmosphere.