Sophie Mitchell
Liss,Hampshire
Summary
Dedicated Master of Science in Clinical Psychology student skilled in communication and collaboration. Utilises academic insights to support others and enhance well-being. Background in customer service and team dynamics, effectively engaging with diverse individuals. Quick to adapt and committed to fostering a positive environment.
Overview
2
2
years of professional experience
Work History
Front of House Team Member
The Hawkley Inn
Hawkley, Hampshire
05.2026 - Current
- Greeted guests upon arrival, offering immediate assistance and providing a welcoming atmosphere.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
- Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.
Front of House Team Member
The Spread Eagle
Liss, Hampshire
09.2024 - 05.2026
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Resolved customer complaints to maintain satisfaction and business loyalty.
- Coordinated with kitchen staff to communicate special requests or dietary needs, minimising wait times.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Polished bar glasses and cutlery, maintaining excellent bar presentation.
Education
Master of Science - Clinical Psychology
University of Plymouth
Plymouth 2026 - Current
A-Levels - Psychology, Biology, Criminology
Alton College
Alton, HAM 2024 - 2026
Skills
- Order accuracy
- Customer service
- Team collaboration
- Clear communication
- Conflict resolution
- Time management
- Patience and tolerance
Hobbies and interests
- Equestrian- I have ridden horses for 14 years and enjoy spending time and looking after horses, demonstrating responsibility and patience
- Fitness & wellbeing- I enjoy keeping active and setting goals while staying consistant
Timeline
Front of House Team Member
The Hawkley Inn
05.2026 - Current
Front of House Team Member
The Spread Eagle
09.2024 - 05.2026
A-Levels - Psychology, Biology, Criminology
Alton College
2024 - 2026
Master of Science - Clinical Psychology
University of Plymouth
2026 - Current